About Greg Soper

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So far Greg Soper has created 33 blog entries.
Sep 19th, 2018

Salesforce is feeling the heat from open source CRM

By |2018-09-19T12:27:30+00:00September 19th, 2018|SuiteCRM|1 Comment

In medieval warfare, it was not uncommon for military campaigns against strategic strongholds to last for decades. Defenders built fortifications designed to endure long sieges and withstand heavy bombardment. Aggressor forces required fortitude, belief, patience, military knowledge and ammunition in sufficient quality and quantity to deliver relentless assault. Commanders of the protagonists wait for a particular moment. That moment when the first chink in the defender’s armour is exposed. A moment when it becomes apparent that the strategy is working and the probability of success increases dramatically. The moment when the defenders suddenly become very vulnerable. Salesforce is very good [...]

Aug 20th, 2018

SugarCRM loses and open source wins

By |2018-08-20T09:34:19+00:00August 20th, 2018|News, SuiteCRM|0 Comments

Cupertino – August 15th 2018. Aged 14, quietly surrounded by venture capitalists, SugarCRM announced that their ambitions as a global brand had passed away. A press release announced that SugarCRM has been acquired by Accel-KKR. Accel-KKR’s own website gives the game away - “Accel-KKR focuses on middle market companies”. A cursory look at their portfolio tells you that this is not a company that builds global brands. It’s a company that acquires plodders. Their portfolio consists of companies like Kana and Kerridge. Both solid, unexciting performers that have been around for a long time but aren’t setting the heather on [...]

Jul 18th, 2018

Open Source vs “Free” CRM’s

By |2018-09-21T11:19:41+00:00July 18th, 2018|SuiteCRM|0 Comments

“Fake news” is a rather unfortunate phrase that’s entered the common lexicon. Fake news is made possible by the unfettered publishing mechanisms afforded by the Internet. Anyone can write and publish anything. As long as it’s not criminal, it’ll get airtime somewhere. The more popular the site it’s published on, the more airtime it gets. Veracity is not an influencer in this model. If you search for “open source CRM”, many of the results returned are for “free and open source CRM” comparison articles. The authors of the articles rarely take time to explain the difference between open source [...]

Mar 6th, 2018

The End Of The Beginning Of SuiteCRM

By |2018-03-08T08:15:38+00:00March 6th, 2018|SalesAgility, SuiteCRM|5 Comments

The Beginning The SuiteCRM open source project was born in October 2013. From the beginning we had a business plan. It was one line long and it said - “Build it and they will come”. The team was very small, around eight people. There was nothing else. No community, no market awareness, no brand and no users. We were working like Trojans doing customer projects on SugarCRM code to keep the lights on and the salaries paid. In the gaps between projects we built code for SuiteCRM, the application that lit a bonfire under SugarCRM's ambitions. When we forked and [...]

Dec 18th, 2017

SuiteCRM – the first four years

By |2018-09-21T11:20:08+00:00December 18th, 2017|Uncategorized|0 Comments

Ideally this would have been published a couple of months ago at the actual four year anniversary (October) of the release of SuiteCRM. We were so focused on customer projects and the development of the SuiteCRM 7.10 release, that the date passed. We forgot to celebrate it either internally or with the community that engages with the project. SuiteCRM has an obvious connection with SugarCRM. Between 2004 and 2013 SugarCRM were one of the hottest tech tickets in town. Today, they're largely irrelevant. We don't find them on bid/candidate technology lists very often. They don't get mentioned in sales conversations. [...]

Nov 22nd, 2017

Why Venture Capital is sweet on SuiteCRM

By |2018-09-21T11:21:32+00:00November 22nd, 2017|Uncategorized|0 Comments

We've been doing a lot of work over the last two years with Venture Capital. We're equipping VC funded companies with best-of-breed CRM. We have an order book going forward two years with similar projects. There's one great reason why venture capitalists (VCs) love SuiteCRM. Cost efficiency. VCs are generally very smart people with a singular focus on making money from their portfolio companies. The top quartile VC funds generate returns of > 30% consistently. That takes real talent. Venture money is not long-term money. The aim is to invest in a company’s balance sheet and infrastructure until it reaches [...]

Oct 26th, 2017

Oops .. we were using some proprietary software!!

By |2018-09-21T11:22:28+00:00October 26th, 2017|Uncategorized|1 Comment

I used to take great pleasure in telling prospective clients that we ran the business with only one bit of proprietary software. Everything else was open source. The one bit of proprietary software we had was a product called "Windows" and we needed it to test our Outlook plugin. The point we were illustrating was that you can run a complex business that trades internationally without using proprietary software. I was wrong about using only one proprietary application though. We were using another. But not any more. We've learned our lesson, moved on and put the mistake behind us. We [...]

Sep 5th, 2017

PHP code injection using an image in popular open source CRM systems [0-day]

By |2018-09-21T11:22:35+00:00September 5th, 2017|Uncategorized|0 Comments

Or, "a lie gets halfway around the world before the truth has a chance to get its pants on" (Winston Churchill). The headline was the subject of a blog post last week and referred to alleged vulnerabilities in SuiteCRM. Let's just tackle this head on: There is no vulnerability to be addressed here. This is a sensationalist article. It is irresponsible, duplicitous and mendacious. Irresponsible There is a protocol for reporting vulnerabilities that all responsible technology companies follow – you alert the authors of the software first to give them time to fix the flaw. If they don't fix it, [...]

Aug 8th, 2017

The world’s large companies implement open source CRM

By |2018-09-21T11:22:42+00:00August 8th, 2017|Uncategorized|0 Comments

What do the one of the world's largest auto and truck parts manufacturer, the world's largest manufacturer of simulation products for automotive and aerospace, the world's largest liquid chemicals logistics company, one of the world's largest power companies and the world's largest supplier of speciality dyes to the textiles industry have in common? If you read the headline to this article, then you'll already know the answer. They have all opted for the open source SuiteCRM application for their strategic global CRM requirements. In each of the selection processes, SuiteCRM was competing against the major vendors. Typically Salesforce, Microsoft, Oracle [...]

Jul 19th, 2017

Salesforce – The Great Escape

By |2018-09-21T11:22:50+00:00July 19th, 2017|Uncategorized|0 Comments

The home of the SuiteCRM project has been kept very busy over the last year doing Salesforce to SuiteCRM migrations for a number of mid-range enterprises. The primary reason for Salesforce to SuiteCRM migrations is a value one. The clients we have migrated recognised Salesforce for what it is – commoditised and overpriced business logic. Their common concerns included lack-lustre support, regular requests to add users and the resulting impact on spiralling license costs, and constant up-selling pressure from Salesforce. The attractions of SuiteCRM were obvious. A mature and enterprise-class open source CRM application supported by a mature and enterprise-class [...]