Everyone acknowledges that Salesforce is very expensive. It’s the biggest issue that users have with Salesforce.
The Salesforce business model is predicated on up-selling. The tales of users starting on low-price plans and ending with hundreds of dollars a month per user are legion.
They do this by deeply constraining the features and usage of their “value” editions. “Value” editions have limits on the number of processes, record types, profiles, and role permission sets. They have no access to the API so no integration is possible.
Incredibly, something as crucial as Workflow Automation is seen as an Enterprise Edition feature. Few meaningful CRM applications deliver value without automation.
Everything is designed to drive users to the eye-wateringly expensive Enterprise and Ultimate Editions.