Salesforce would be an attractive proposition if they reduced their charges by 70%.
Salesforce looks nice. Like all software, it has things it’s good at and things that aren’t so good. We’ll explore those later.
We do many Salesforce to SuiteCRM migrations. Universally, the primary reason is the cost of Salesforce. Customers migrate to SuiteCRM because they can do everything they need to do using SuiteCRM but at hugely (circa 80%) reduced cost.
If Salesforce has a hidden secret, it’s that it’s a commoditised business application. They have no magic ingredients. Salesforce does what Dynamics does functionally. SuiteCRM does what Salesforce does functionally. We all know what major CRM applications are supposed to do and we’ve written the software for it. That includes SuiteCRM. None of the major players in this market is markedly different in terms of product functions.
What makes Salesforce outstanding and what you are paying for, is the quality of their sales and marketing machine. In an industry where the average software vendor spends 10-15% of revenue on sales and marketing, Salesforce spends a whopping five to six times more!! Most of the money you pay Salesforce is not for software. You’re not paying for research and development and you’re not paying for service. You’re mostly paying for the machine that sells the software. The substantial advertising campaigns and the sales and marketing teams that are amongst the most highly remunerated in the industry.