Scottish Book Trust uses SuiteCRM to support all areas of the charity in changing lives through reading and writing.

Scottish Book Trust is a national charity that believes reading and writing for pleasure has the power to change lives. Bringing the benefits of reading and writing to everyone in Scotland since 1998, the charity delivers world-class programmes and annual awards to well over two million people.

The Challenge and Solution

Scottish Book Trust required a stable, easy-to-adapt platform that could grow with them in a cost-efficient way to support the day-to-day workflow of their teams. SalesAgility worked closely with The Scottish Book Trust in order to successfully implement and embed SuiteCRM within the organisation. Our solution focused on six key areas;

  • Creating a single repository for all contact and engagement information.
  • Increasing programme efficiency by reducing administration and streamlining processes.
  • Integrating with other business systems to improve visibility, reduce data duplication and enhance reporting.
  • New event management system for internal and external events.
  • Creating a scalable solution which could be easily modified without extensive reconfiguration or development.

“The SalesAgility team has worked very closely with us to understand our programmes in order to identify the best solutions for our organisational needs. The team has been fantastic to work with, responsive and helpful, and they have essentially become an extension of our team. Our new CRM system will be transformative for our charity and we look forward to working with SalesAgility on future developments.” – Lucinda MacFarlane, CRM Manager at Scottish Book Trust

As a result, Scottish Book Trust have a CRM system which reflects their needs and delivers strategic benefits. SalesAgility continues to work with Scottish Book Trust, hosting and supporting their instance as well as further refining the SuiteCRM instance to meet their needs.

“It’s been a pleasure to work with Scottish Book Trust on their CRM journey. From initial discovery through to end-user testing, it’s been great to work with teams who are not only helpful but also so passionate about their organisational goals and mission. I’m delighted we have been able to assist in providing a CRM that improves the day-to-day tasks of the users reducing administration and speeding up processes that allows them to continue to deliver excellent programmes to the children and adults of Scotland.” – Dale Murray, CEO at SalesAgility

You can find out more about the Scottish Book Trust success story here.