Each fully managed hosting environment is fine tuned for performance and reliability, security hardened and monitored 24/7. Our experts are constantly evolving the platform to take advantage of the latest technical advances and security improvements. We respect that your CRM is the cornerstone of your organisation and look after it like it was our own. There is no better place to host your CRM.

Enhance your search results with ElasticSearch or add a Sandbox to compliment your live instance. A Sandbox is a replica of your live CRM is an independent environment ideal for training or experimentation where you can test changes to records, settings, workflows and schedulers without risking production data. Staging or UAT environments are also available upon request.

Our Silver Support package is included by default in our shared hosting packages. This gives you direct access to the team who create, maintain and develop the application to help drive adoption, enhance your CRM and grow your organisation. You can optionally upgrade to Gold or Platinum Support to unlock additional support hours and enhanced SLA response times to prioritise your organisation’s CRM development. Those looking for the ultimate solution should consider SuiteASSURED. This top tier application package includes additional guarantees and warranties as well as Core Assurance, making it the ideal solution for larger enterprises and organisations.

There are several ways to customise your CRM instance. The core application contains powerful tools such as Workflow Manager, Studio and Drop-down Editor to customise the application directly from the UI. Module Loader can be used to upload customised modules or third party plug-ins to the CRM.

If you have access to your own software developers and intend to add custom code changes, we offer a Code Repository Access Add-On for all hosting packages. Software version control via Git can be used to submit custom code changes, which will be reviewed from a stability, security and upgrade compatibility perspective before automated deployment. External read-only or read-write access to the database is available as an Add-On for dedicated hosting clients.

We also offer access to a development focused docker image which can be used by in house or third party developers. This is pre-prepared with the standard tools required to develop SuiteCRM and SuiteASSURED and ensures development environments match production as closely as possible.

Each instance is hosted within one of our Virtual Private Clouds on AWS or within our private cloud in Scotland. We have a choice of regions including Europe and the USA to ensure low latency access, data sovereignty and a smooth path to compliance. Data processed by us will be stored within your chosen region at all times.

We fully comply with the UK GDPR, which incorporates the EU GDPR regulations. SuiteCRM are also ISO9001 and ISO27001 accredited and regularly audited by an external third party. Our hosting partners support all major security standards and compliance certifications. Experts from SuiteCRM are available through the support portal to ease your path to regulatory compliance, offering contractual security agreements, data/code reviews and third party vulnerability scanning.

We utilise high specification, modern servers as the backing for our bespoke hosting platform. Target up-time is at least 99.9% with industry leading `four nines` on our high availability dedicated packages.

SuiteCRM users who have added custom code or plug-ins which disrupt the core application upgrade can utilise their support hours to resolve any upgrade compatibility issues. For a more comprehensive solution, clients who choose SuiteASSURED for their application support can be confident upgrades will be handled entirely from end to end by our engineers as part of that agreement, regardless of the challenges encountered.

Performance and reliability metrics are monitored 24/7 with automated alerts ensuring our engineers can proactively respond to issues before they have any impact on your day to day running. We utilise CI/CD technology with containerisation to ensure your CRM is up to date, stable, performing at its peak and is isolated from a resource and operational perspective.

Established SuiteCRM instances can be migrated with ease from your current hosting provider to SuiteCRM’s Fully Managed Hosting Service.

The migration process is designed to comprehensively transfer your CRM from almost any cloud or self hosted environment to our services with the least possible impact on your day to day operations.

Migrations begin with a free health check to ensure any code customisation is minimal, implemented correctly and does not suffer from any obvious security, stability or upgrade compatibility issues. If the health check passes, then the migration can be scheduled and completed at no additional cost.

Should issues be identified during the health check which are blockers to a migration, our team of engineers and software developers can work with you to remedy these and prepare your instance for migration. Additional costs may apply.

If you would like to migrate from another CRM to SuiteCRM, click here to read about our migration services.