SuiteCRM Hosted
World-class open-source CRM in the Cloud
SuiteCRM Hosted offers a range of fully managed and supported customer solutions with flexible pricing plans designed to empower organisations of all sizes, from start-ups to enterprise.
CRM Hosting Re-Imagined
The official SuiteCRM Hosted service is a world away from standard web hosting. When you choose to host with the authors and maintainers of SuiteCRM we offer the complete package. We look after your hosting platform and CRM as though it were our own. This is not just any hosting, this is SuiteCRM Hosted!
- Starter, Business and Premium Hosting include a Silver Support Package. This provides direct access to the authors and maintainers of SuiteCRM for application support, development and customisation.
- Core upgrades are performed by us, leaving you to focus on your organisation.
- No per user costs, you can add as many users as you need.
- Optimised for performance and stability
- No ongoing concerns, we look after backups, maintenance and the platform from a security and compliance perspective.
Our fully managed and supported hosting is unlike anything else available on the market today. Trust your organisation’s CRM Hosting to the experts.
Choose a hosting package and start your free 30-day trial.
Starter
Recommended for up to 10 Users.
Business
Recommended for up to 50 Users.
Premium
Recommended for up to 150 Users.
Dedicated
Built for SuiteCRM
Each fully managed hosting environment is fine tuned for performance and reliability, security hardened and monitored 24/7. Our experts are constantly evolving the platform to take advantage of the latest technical advances and security improvements. We respect that your CRM is the cornerstone of your organisation and look after it like it was our own. There is no better place to host your CRM.
Fully Managed
Our infrastructure engineers manage the application stack, platform, backups and security. This allows you to focus on your CRM and your organisation. When compared to self hosting this approach lowers IT costs, avoiding the need to hire engineers with specialist knowledge and experience in server deployment, maintenance, security compliance and SuiteCRM development.
Point version upgrades of the core application and critical security patches are included at no additional charge. This is the key differentiation between our fully managed hosting service and standard web hosting offered by other companies.
Upgrades are not only about new features, they are fundamental from a compliance and security perspective. Our experienced support team perform upgrades to the infrastructure stack and application on a regular basis ensuring your CRM is always running at its peak.
Scroll down to compare our hosting packages
| Features | Starter | Business | Premium | Dedicated |
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| Unlimited UsersWith no artificial restrictions on the number of users you can create, the only limit is the performance of your package. |  |
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| Optimised for SuiteCRMEach fully managed hosting environment is fine tuned for performance and reliability and optimised to offer the ultimate SuiteCRM performance hosting. | |
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| PerformanceOur fully managed hosting environment is fine tuned for performance and reliability. Our environments utilise CI/CD and the latest containerisation technologies to provide secure, resilient and cost effective shared hosting. | StandardRecommended for 1 – 10 users with limited CRM usage and few scheduled tasks. | EnhancedRecommended for 5 – 50 users with moderate to high CRM usage. Supercharged performance to run multiple scheduled tasks, workflows, and additional modules with ease. | HighRecommended for 10 – 150 users. High performance package for heavy CRM users without the additional costs of a dedicated server. | ScaleableThe ultimate performance package for heavy CRM users with the ability to scale performance to meet the most demanding requirements. |
| StorageStorage for your database, documents, uploads, modules, themes, and integrations. | 5 GB | 40 GB | 120 GB | Scaleable |
| Scheduled TasksDrive efficiency and automate key business processed with Scheduled Tasks and Workflows | HourlyScheduled tasks and workflows can run hourly to automate manually intensive and repetitive tasks. | Every 4 MinutesScheduled tasks and workflows can run as often as every four minutes to automate manually intensive and repetitive tasks. | Every 2 MinutesScheduled tasks and workflows can run as often as every two minutes to automate manually intensive and repetitive tasks. | Every 1 MinuteAutomate manually intensive and repetitive tasks as often as required. |
| Application SupportGet direct access to the team who create, maintain and develop the application to help drive adoption, enhance your CRM and grow your organisation. | Silver Support PackageThis online offer includes our Silver Support package at a reduced rate, saving you 20% off the standalone price. Contact us at any time to upgrade to Gold, Platinum or SuiteASSURED. |
Silver Support PackageThis online offer includes our Silver Support package at a reduced rate, saving you 20% off the standalone price. Contact us at any time to upgrade to Gold, Platinum or SuiteASSURED. |
Silver Support PackageThis online offer includes our Silver Support package at a reduced rate, saving you 20% off the standalone price. Contact us at any time to upgrade to Gold, Platinum or SuiteASSURED. |
SuiteASSURED RecommendedSuiteASSURED is recommended for our dedicated servers for a fully managed software and server solution. (Silver Support minimum) Additional costs apply. |
| ResourcesChoose between shared or dedicated for Compute, Storage and Database resources. Individual instances remain isolated from each other from a security, data and operational perspective. | Shared | Shared | Shared | Dedicated |
| Core UpgradesUpgrades of the core application are included in our fully managed hosting packages. Clients who have added custom code or plug-ins which disrupt the core application upgrade can utilise their support hours to resolve any upgrade compatibility issues. | |
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| Server MaintenanceLet our team of experienced technicians look after your SuiteCRM Server. Our fully managed service lets you focus on your business, leaving the technical stuff to the experts. | |
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| 24/7 Monitoring and AlertsOur engineers will be alerted immediately should any service disruption occur. Automated recovery processes are complimented by 24/7 backed engineer support for enhanced business continuity and resilience. | |
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| Target AvailabilityOur experts are constantly evolving the platform to take advantage of the latest technical advances and security improvements. From our clients perspective, this happens seamlessly and automatically in the background. Maintenance is scheduled in advance allowing us to provide leading uptime targets. | 99.9% | 99.9% | 99.9% | over 99.9% |
| Automated BackupsYour critical data is backed up regularly and automatically. Providing protection for your files and database should the worst happen. | Weekly | Daily | Daily | Flexible |
| SFTP BackupsAutomated backups are available for client download via SFTP upon request, providing an additional layer of protection for those who wish to store a local copy of their CRM. This service is not available during the trial period. | |
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| IP WhitelistingIncrease security by limiting access to your CRM. A whitelist of allowed IP addresses is used to ensure only those with permission can access your instance. | |
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| Data in Transit EncryptionData in transit is encrypted via TLS to protect your valuable information. | |
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| Data at Rest EncryptionChoose between shared or dedicated for Compute, Storage and Database resources. Individual instances remain isolated from each other from a security, data and operational perspective. | |
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| Database External AccessDirect read only or read / write access to your database via an IP restricted, encrypted connection for third party integrations, reporting and analysis. | OptionalAdd the Database External Access Add-On for a one off £450 | |||
| phpMyAdminInteract with your database directly via the phpMyAdmin User Interface. Restricted to a single IP address for security. | OptionalAdd the Database UI Add-On for a one off £450 | |||
| ComplianceSalesAgility are ISO9001 and ISO27001 accredited and regularly audited by an external third party. We also comply with the UK GDPR, which incorporates the EU GDPR regulations. | |
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| Hosting LocationWe offer a choice of regions including the UK, Europe or the USA to ensure low latency access, data sovereignty and a smooth path to compliance. | UK | UK | UK | UK, Europe or US |
| Code Repository AccessIf you have access to your own software developers and intend to add custom code changes, we offer Code Repository Access. Software version control via Git can be used to submit custom code changes, which will be reviewed from a stability, security and upgrade compatibility perspective before automated deployment. This service utilises support hours. | OptionalAdd git repository access for up to 4 developers for an additional £300 one off fee. | OptionalAdd git repository access for up to 4 developers for an additional £300 one off fee. | IncludedGit repository access for up to 4 developers is included in our Premium Package. | OptionalAdd git repository access for up to 4 developers for an additional £300 one off fee. |
| ElasticSearch Add-OnEnhance your CRM search capabilities with our optional Elasticsearch add on for high performance, customised search of your CRM data. | OptionalAdd Elasticsearch Server for your CRM from £600 per year | OptionalAdd Elasticsearch Server for your CRM from £600 per year | OptionalAdd Elasticsearch Server for your CRM from £600 per year | |
| Sandbox InstanceOptional replica of your live CRM in an independent environment. Ideal for training or experimentation where you can test changes to records, settings, workflows and schedulers without risking production data. Staging or UAT environments are available upon request. | OptionalAdd a Sandbox CRM instance from £600 per year | OptionalAdd a Sandbox CRM instance from £600 per year | IncludedA Sandbox instance can be added to your dedicated server at no additional cost. | |
| Getting Started Online Training | |
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| Admin and User Online Training | |
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| Annual Health Check | OptionalUtilise your support hours to request an optional annual health check | OptionalUtilise your support hours to request an optional annual health check | IncludedAn annual health check is included in our Premium Package | IncludedAn annual health check is included with SuiteASSURED |
| Contact us |
Supercharge your SuiteCRM Instance
We offer a range of Hosting Add-Ons to supercharge your SuiteCRM instance.
Enhance your search results with ElasticSearch or add a Sandbox to compliment your live instance. A Sandbox is a replica of your live CRM is an independent environment ideal for training or experimentation where you can test changes to records, settings, workflows and schedulers without risking production data. Staging or UAT environments are also available upon request.
Application Support
Our Silver Support package is included by default in our shared hosting packages. This gives you direct access to the team who create, maintain and develop the application to help drive adoption, enhance your CRM and grow your organisation. You can optionally upgrade to Gold or Platinum Support to unlock additional support hours and enhanced SLA response times to prioritise your organisation’s CRM development. Those looking for the ultimate solution should consider SuiteASSURED. This top tier application package includes additional guarantees and warranties as well as Core Assurance, making it the ideal solution for larger enterprises and organisations.
Customisation
There are several ways to customise your CRM instance. The core application contains powerful tools such as Workflow Manager, Studio and Drop-down Editor to customise the application directly from the UI. Module Loader can be used to upload customised modules or third party plug-ins to the CRM.
If you have access to your own software developers and intend to add custom code changes, we offer a Code Repository Access Add-On for all hosting packages. Software version control via Git can be used to submit custom code changes, which will be reviewed from a stability, security and upgrade compatibility perspective before automated deployment. External read-only or read-write access to the database is available as an Add-On for dedicated hosting clients.
We also offer access to a development focused docker image which can be used by in house or third party developers. This is pre-prepared with the standard tools required to develop SuiteCRM and SuiteASSURED and ensures development environments match production as closely as possible.
Data and Compliance
Each instance is hosted within one of our Virtual Private Clouds on AWS or within our private cloud in Scotland. We have a choice of regions including Europe and the USA to ensure low latency access, data sovereignty and a smooth path to compliance. Data processed by us will be stored within your chosen region at all times.
We fully comply with the UK GDPR, which incorporates the EU GDPR regulations. SalesAgility are also ISO9001 and ISO27001 accredited and regularly audited by an external third party. Our hosting partners support all major security standards and compliance certifications. Experts from SalesAgility are available through the support portal to ease your path to regulatory compliance, offering contractual security agreements, data/code reviews and third party vulnerability scanning.
At the Cutting Edge
We utilise high specification, modern servers as the backing for our bespoke hosting platform. Target up-time is at least 99.9% with industry leading `four nines` on our high availability dedicated packages.
SuiteCRM users who have added custom code or plug-ins which disrupt the core application upgrade can utilise their support hours to resolve any upgrade compatibility issues. For a more comprehensive solution, clients who choose SuiteASSURED for their application support can be confident upgrades will be handled entirely from end to end by our engineers as part of that agreement, regardless of the challenges encountered.
Performance and reliability metrics are monitored 24/7 with automated alerts ensuring our engineers can proactively respond to issues before they have any impact on your day to day running. We utilise CI/CD technology with containerisation to ensure your CRM is up to date, stable, performing at its peak and is isolated from a resource and operational perspective.
Start your free 30 day trial today or contact our sales team to discuss your requirements in detail.
