SuiteCRM vs Salesforce
Open Source SuiteCRM versus the proprietary software Salesforce.
Increased Costs
Everyone acknowledges that Salesforce is very expensive. It’s the biggest issue that users have with Salesforce.
The Salesforce business model is predicated on up-selling. The tales of users starting on low-price plans and ending with hundreds of dollars a month per user are legion.
They do this by deeply constraining the features and usage of their “value” editions. “Value” editions have limits on the number of processes, record types, profiles, and role permission sets. They have no access to the API so no integration is possible.
Incredibly, something as crucial as Workflow Automation is seen as an Enterprise Edition feature. Few meaningful CRM applications deliver value without automation.
Everything is designed to drive users to the eye-wateringly expensive Enterprise and Ultimate Editions.
Lowered Costs
If like many of our customers you’re tired of spending ever increasing amounts with Salesforce, the great news is that migrating to SuiteCRM changes everything.
Firstly, the Return on Investment of the cost of a migration can usually be measured in 3-6 months.
Secondly, the ongoing costs (Support and customisations) can usually be reduced by circa 80%.
Last, and not least – your users won’t notice. They will have a CRM application that does what they need it to do in a very similar fashion to Salesforce.
Limitations
- Workflow only available on premium versions
- API only available on premium versions
- Limits on storage, processes and roles
- No SLA for Support
- No on-premise option
- No access to database or code
Freedoms
- Workflow Automation as standard
- Unrestrained access to API
- No limits except your imagination
- Support SLA with 99%+ compliance
- On-premise or in the cloud
- Complete access to code and database
Compare
| Features | SalesForce Lightning Enterprise | SuiteCRM |
|---|---|---|
| Open source |
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| Accounts |
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| Contacts |
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| Leads |
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| Opportunities |
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| Quotes |
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| Calendar |
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| Cases |
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| Documents |
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| Emails |
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| Campaigns |
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| Calls |
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| Meetings |
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| Tasks |
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| Notes |
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| Products |
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| Product Categories |
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| Contracts |
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| Knowledge Base |
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| Report Generator |
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| Mobile* |
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| Outlook integration** |
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| Workflow |
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| Projects |
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| Invoices |
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| Events |
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| Maps*** |
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| Portal |
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| Price | £144,000 (for 100 Salesforce Lightning Enterprise users for 1 year) | Free (for unlimited number of SuiteCRM users) |
* SuiteCRM is mobile compliant out the box, other 3rd party native apps are available which may have additional costs
** The SuiteCRM Outlook plugin is available only on per user subscription basis.
*** The Google Maps integration may have additional costs dependant on usage, please see Google’s Usage terms for details