Sultana Legal wanted to keep the CRM they knew, but get it working properly again. Here is how we helped them improve performance and move onto SuiteASSURED, so they no longer have to worry about maintaining it themselves.

Sultana Legal is a reputable law firm based in Malta, offering legal services to individual and corporate clients across corporate, property, family and civil law.

The challenge

Sultana Legal had been using a self-hosted SuiteCRM instance, managed in-house. They knew the platform well and wanted to keep using it, but they didn’t have the technical resource to keep it upgraded and working the way they needed. Over time, three problems built up:

  • Performance and stability declined, and growing doubts about reliability made the firm hesitant to develop the system further.
  • Extensive use of free-text fields led to inconsistent data entry, making it difficult for users to find information.
  • Maintaining a self-hosted environment was taking more and more effort to keep going.

Sultana Legal needed to improve their CRM without disrupting day-to-day operations, and without the burden of managing hosting themselves.

The solution

We worked closely with Sultana Legal to understand their challenges, review how they were working and pin down what they needed. We focused on five areas:

  • Improving the way the data is structured.
  • Standardising fields and replacing free-text inputs with structured ones, so information is captured consistently and data quality improves.
  • Adding new functionality to match how the firm works.
  • Upgrading the SuiteCRM instance to the latest supported version.
  • Migrating the platform onto our fully managed SuiteCRM hosting environment through Hosted Migration.

“From the start all requirements, existing and new, were clearly written out and discussed. All needed functionality was set up and developed according to the agreed requirements.” – Michiel Paetzel, Office Manager, Sultana Legal

The results

For Sultana Legal, the difference was felt in the day-to-day work:

  • Searching is faster and more reliable.
  • Data is entered consistently, so there is less room for error.
  • Security and performance are stronger, and taken care of by SuiteASSURED.

Sultana Legal is now supported through SuiteASSURED, with a formal warranty and ongoing assurances in place. Through our continued SuiteCRM hosting and support services, we help with optimisation, maintenance and quick issue resolution. Updates are announced in advance and planned around the firm’s work, so nothing disrupts their day.

“The SuiteASSURED plan gives me the comfort of not having to look after the hosting myself. Things like server health, software versions, and so on are all done by SuiteCRM and if anything needs to be changed or goes wrong I know that it will be solved by staff with the necessary expertise.” – Michiel Paetzel, Office Manager, Sultana Legal

Read the full story

Facing similar challenges? Read the full story to see how we helped Sultana Legal get their SuiteCRM back on track.

Read the full Sultana Legal case study →

Ready to modernise your own SuiteCRM?

If your SuiteCRM has drifted from where you need it to be, on performance, data quality, hosting or assurance, we can help.

Book a free health check

If you would rather explore our services first, visit our services page