Who this is for: Procurement, IT and CRM leads in UK public-sector organisations, whether you’re choosing a CRM for the first time or already use SuiteCRM and would like to buy support through G-Cloud 15.
Buy SuiteCRM through G-Cloud 15, direct from the team that builds it
We’re proud to have been named as a supplier on G-Cloud 15. If you work in a UK public-sector organisation and need a CRM, you can now buy our SuiteCRM services through G-Cloud. It is quicker than going out to tender, so we can get SuiteCRM implemented for you sooner.
You’ll find us on two lots of Government Commercial Agency’s RM1557.15 G-Cloud 15 framework:
- SuiteASSURED on Lot 2b: Software as a Service (SaaS)
- SuiteCRM Support Services on Lot 3: Cloud Support Services
In this post, we explain what G-Cloud 15 is and what each service covers.
What is G-Cloud 15?
G-Cloud 15 is the UK government’s framework for buying cloud software, hosting and support. It lets organisations in the public sector buy from suppliers named on the framework without going through a full procurement process.
It is run by Government Commercial Agency (GCA), an executive agency of the Cabinet Office that helps the UK public sector get the best commercial value when buying common goods and services. GCA was formed on 1 April 2026, bringing together Crown Commercial Service and several Cabinet Office commercial teams. G-Cloud 15 replaces G-Cloud 14 and is the first version of the framework under the Procurement Act 2023. Find out more at www.gca.gov.uk.
Our SuiteCRM services on G-Cloud 15
SuiteASSURED
SuiteASSURED is a fully supported, tested and separately maintained build of SuiteCRM, with experimental code removed. It comes with a legal agreement that delivers indemnities, warranties, support and performance guarantees. It’s ideal for organisations that want open source software with the guarantees usually offered by commercial vendors.
It includes:
- The full SuiteCRM platform. One central repository for all contacts, organisations and interactions, plus case management, email campaigns, workflow, reporting, dashboards and an API. It has a modular structure which means you can adapt it to how your teams work.
- Fully managed hosting. We host SuiteCRM for you and take care of its maintenance and updates.
- Annual Care Hours. Use them for support, training, consultancy or development, so your CRM keeps improving as your needs change.
- Quality warranty. We fix bugs in the core code and in custom code we’ve written for you or assured.
- Security testing. Regular vulnerability scanning and penetration testing, carried out by our team and by independent, certified third parties.
SuiteCRM Support Services
SuiteCRM Support Services give you direct access to our teams, including the engineers who build SuiteCRM, with SLA-backed response times. It is suitable for organisations already using SuiteCRM and for those implementing it for the first time.
Our support covers services such as:
- Helpdesk support. Raise questions and get guidance on best practice through our dedicated support portal, where you can track every case. When it’s easier to talk it through, we’ll set up a phone or video call.
- Training. One-to-one and group training on core and bespoke functionality, for users, administrators and developers.
- Consultancy. Our experienced business analysts and consultants analyse your data and processes, and guide you through CRM implementation and adoption.
- Change requests and process optimisation. From adding or removing fields to bespoke new modules, we optimise your processes to remove pain points for your users.
- Data migrations. We make sure your data transfers accurately and completely, from a few hundred records to large datasets.
- Third-party integrations. Using SuiteCRM’s API and flexible architecture, we connect SuiteCRM with your other applications so they share data as one.
- Security and performance audits. We check whether files or database structures have changed from their original state, report on areas of concern and recommend remedial actions where needed.
Why buy from SuiteCRM Ltd
We build and maintain SuiteCRM, one of the most widely used open source CRMs. When you work with us, you have direct access to the people who wrote the code, not a third party. We know SuiteCRM inside out. We also hold ISO 27001 and ISO 9001 certification and are Cyber Essentials certified.
SuiteCRM is open source, so you’re never locked in. You can switch suppliers or bring support in-house without losing your data.
Talk to us
If you’re weighing up SuiteCRM for your organisation, or you already use it and want to buy support through G-Cloud, get in touch. We’ll discuss your CRM goals and support needs, and help you work out which service fits. If one of our SuiteCRM services meets your requirements, you can award to us directly through G-Cloud 15.