Project Description
Freedom Fibre
Freedom Fibre is a UK-based fibre network provider, delivering high-speed internet and communications solutions to both residential and business customers. They partner with Internet Service Providers to optimise the UK’s fibre network and deliver the best possible customer experience, whilst driving down costs and improving the speed of roll-out.
As a new company, Freedom Fibre had very few systems in place and relied heavily on spreadsheets and disconnected tools, creating inefficiencies and limiting visibility across the organisation. Additionally, their initial CRM deployment was self-hosted, which created extra management overhead and limited access to enterprise-level support and backup solutions.
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