Menu
SuiteCRM dedicated support by SalesAgility
Welcome, Guest
Username: Password: Remember me

TOPIC: 3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8)

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 months 3 weeks ago #71769

  • giusberto
  • giusberto's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
HI,
i have a problem after upgrade from 7,10,7 to 7,10,8.

when I try to create an e-mail from the dialog 3 cases are opened and in the last dialog box the signature and the da shows, in the second it shows the object and the da, in the first it shows everything except the editor .
I attach chrome debug console error.
can you help me?
thanks

VM44460:395 unable to find tinymce editor
self.updateSignature @ VM44460:395
(anonymous) @ VM44460:1098
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
(anonymous) @ VM44460:1070
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
self.construct @ VM44460:1067
$.fn.EmailsComposeView @ VM44460:1227
(anonymous) @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7665
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
$.fn.openComposeViewModal @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7664
onclick @ index.php?action=ajaxui:1
trigger @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
(anonymous) @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
trigger @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
n.fn.(anonymous function) @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:4
(anonymous) @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7220
dispatch @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
r.handle @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
VM44471:395 unable to find tinymce editor
self.updateSignature @ VM44471:395
(anonymous) @ VM44471:1098
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
(anonymous) @ VM44471:1070
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
self.construct @ VM44471:1067
$.fn.EmailsComposeView @ VM44471:1227
(anonymous) @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7665
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
$.fn.openComposeViewModal @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7664
onclick @ index.php?action=ajaxui:1
trigger @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
(anonymous) @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
trigger @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
n.fn.(anonymous function) @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:4
(anonymous) @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7220
dispatch @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
r.handle @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:3
VM44481:395 unable to find tinymce editor
self.updateSignature @ VM44481:395
(anonymous) @ VM44481:1098
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
(anonymous) @ VM44481:1070
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
self.construct @ VM44481:1067
$.fn.EmailsComposeView @ VM44481:1227
(anonymous) @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7665
j @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js…9zetAvhi-ovpxyQkg:2
$.fn.openComposeViewModal @ sugar_grp1_jquery.js…tAvhi-ovpxyQkg:7664
onclick @ index.php?action=ajaxui:1

VM27190:11 Uncaught TypeError: c is not a constructor
at A.init (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:3494)
at n.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:1628)
at Array.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10645)
at n (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:3:952)
at p (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10622)
at eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10608)
at HTMLScriptElement.i (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:9634)
init @ VM27190:11
(anonymous) @ VM27190:11
(anonymous) @ VM27190:4
n @ VM27190:3
p @ VM27190:4
(anonymous) @ VM27190:4
i @ VM27190:4
load (async)
e @ VM27190:4
(anonymous) @ VM27190:4
n @ VM27190:3
p @ VM27190:4
loadScripts @ VM27190:4
loadQueue @ VM27190:4
t @ VM27190:11
render @ VM27190:11
l @ VM27190:11
(anonymous) @ VM27190:11
n @ VM27190:3
l @ VM27190:11
t @ VM27190:11
o.bind @ VM27190:2
bind @ VM27190:4
(anonymous) @ VM27190:11
init @ VM27190:11
self.construct @ VM27189:1169
$.fn.EmailsComposeView @ VM27189:1227
(anonymous) @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:7665
j @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2
add @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2
$.fn.openComposeViewModal @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:7664
onclick @ index.php?action=ajaxui:1
trigger @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:3
(anonymous) @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:3
each @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2
each @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2
trigger @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:3
n.fn.(anonymous function) @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:4
(anonymous) @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:7220
dispatch @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:3
r.handle @ sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:3
VM27180:11 Uncaught TypeError: c is not a constructor
at A.init (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:3494)
at n.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:1628)
at Array.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10645)
at n (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:3:952)
at p (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10622)
at eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10608)
at HTMLScriptElement.i (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:9634)
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 months 3 weeks ago #71816

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 8557
  • Thank you received: 1307
  • Karma: 311
Can you please try upgrading to 7.10.9?

suitecrm.com/download/

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 months 3 weeks ago #71826

  • giusberto
  • giusberto's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Hi,

i'm sorry I have the some problem:

Uncaught TypeError: c is not a constructor
at A.init (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:3494)
at n.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:11:1628)
at Array.eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10645)
at n (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:3:952)
at p (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10622)
at eval (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:10608)
at HTMLScriptElement.i (eval at globalEval (sugar_grp1_jquery.js?v=CWxbn9zetAvhi-ovpxyQkg:2), <anonymous>:4:9634)
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 months 2 weeks ago #72264

  • giusberto
  • giusberto's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
pgr wrote:
Can you please try upgrading to 7.10.9?

suitecrm.com/download/

I have installed this upgrade and i find this error in php error log:

[Thu Sep 27 18:05:58.311717 2018] [fcgid:warn] [pid 31547] [client 192.168.110.4:51135] mod_fcgid: stderr: PHP Notice: Undefined property: aCase::$email1 in /var/www/clients/client0/web1/web/include/generic/SugarWidgets/SugarWidgetSubPanelTopComposeEmailButton.php on line 110, referer: crm.bardispa.net/index.php?action=ajaxui
[Thu Sep 27 18:05:58.311741 2018] [fcgid:warn] [pid 31547] [client 192.168.110.4:51135] mod_fcgid: stderr: PHP Notice: Undefined property: aCase::$email1 in /var/www/clients/client0/web1/web/include/generic/SugarWidgets/SugarWidgetSubPanelTopComposeEmailButton.php on line 110, referer: crm.bardispa.net/index.php?action=ajaxui


when i try to create a email:





[Thu Sep 27 18:07:14.426727 2018] [fcgid:warn] [pid 31993] [client 192.168.110.4:51457] mod_fcgid: stderr: PHP Notice: Undefined property: aCase::$email1 in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 152, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b
[Thu Sep 27 18:07:15.590653 2018] [fcgid:warn] [pid 31993] [client 192.168.110.4:51457] mod_fcgid: stderr: PHP Notice: Undefined index: outbound_email in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 453, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b
[Thu Sep 27 18:07:15.774879 2018] [fcgid:warn] [pid 31993] [client 192.168.110.4:51457] mod_fcgid: stderr: PHP Notice: Undefined property: aCase::$email1 in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 152, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b
[Thu Sep 27 18:07:16.931140 2018] [fcgid:warn] [pid 31993] [client 192.168.110.4:51457] mod_fcgid: stderr: PHP Notice: Undefined index: outbound_email in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 453, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b
[Thu Sep 27 18:07:17.191629 2018] [fcgid:warn] [pid 31448] [client 192.168.110.4:51476] mod_fcgid: stderr: PHP Notice: Undefined property: aCase::$email1 in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 152, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b
[Thu Sep 27 18:07:18.407376 2018] [fcgid:warn] [pid 31448] [client 192.168.110.4:51476] mod_fcgid: stderr: PHP Notice: Undefined index: outbound_email in /var/www/clients/client0/web1/web/modules/Emails/EmailsController.php on line 453, referer: crm.bardispa.net/index.php?module=Cases&...56-c5d9-5bace60a588b


Please can u help me?
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 months 2 weeks ago #72266

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 8557
  • Thank you received: 1307
  • Karma: 311
PHP Notices are usually safe to ignore, unless there is something in the app that isn't working when those messages appear.

If your messages are on screen, you probably want to go into your php.ini and turn off display_errors. That's recommended anyway. You can (and should) track your errors in the log file.

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 3 weeks 5 hours ago #74562

  • ebogaard
  • ebogaard's Avatar
  • Offline
  • New Member
  • Posts: 9
  • Thank you received: 1
  • Karma: 0
This is actually still a problem in 7.10.10.
You can even experience this in the SuiteCRM demo instance.

Just click 'Compose Email' in the action menu of a 'Activities' subpanel.

When you click on an email address on the same page (for example when you have a Lead opened), you only get one Email composer and all is fine.
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 weeks 6 days ago #74585

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 8557
  • Thank you received: 1307
  • Karma: 311
There is an issue open on Github with this. It has a proposed fix, if you can please try it, then comment there saying if it worked for you

Issue:
github.com/salesagility/SuiteCRM/issues/6351

Fix:
github.com/salesagility/SuiteCRM/pull/6474/files

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 weeks 6 days ago #74598

  • ebogaard
  • ebogaard's Avatar
  • Offline
  • New Member
  • Posts: 9
  • Thank you received: 1
  • Karma: 0
Thanks for pointing this out. That fixes it.
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 weeks 6 days ago #74601

  • giusberto
  • giusberto's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Hi sorry but this not fix my problem.
It's seems that can't find a tinymce editor .... this is output of chrome console:
unable to find tinymce editor
self.updateSignature @ VM544:395

thanks in advance.
Luca
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 weeks 6 days ago #74625

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 8557
  • Thank you received: 1307
  • Karma: 311
@giusberto that is quite strange and unusual, but if you don't need TinyMCE specifically, you can go in your user's profile and change to a different editor (Mozaik, etc)

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 2 weeks 5 days ago #74678

  • giusberto
  • giusberto's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
I just set to use mozaiik for email and there are no problem if i try to write email/cases/etc but.....
when i'm in cases and try to create a mail from a specific case record it's appear this error.

Sistem: ispconfig 3 on debian 8 webserver with apache with php 7.2 PHP-FPM and suexec on
I just update all software with composer without error.
php ini:
upload_max_filesize = 200M
post_max_size = 100M
display_errors = off
date.timezone="Europe/Rome"

thanks in advance.
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 6 days 4 hours ago #75245

  • jbvercruysse
  • jbvercruysse's Avatar
  • Offline
  • New Member
  • Posts: 1
  • Karma: 0
@giusberto I have the exact same issue with a fresh 7.10.10 install
The administrator has disabled public write access.

3 modal dialog are opened in cases when i try to create a new email (suitecrm 7.10.8) 6 days 1 hour ago #75263

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 8557
  • Thank you received: 1307
  • Karma: 311
What is the error exactly? I can't understand.

And what are the steps to reproduce? Which screen do you go to, what do you click?

Thanks

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.
Time to create page: 0.128 seconds
Powered by Kunena Forum