I’m hoping someone can help me with this issue. When I go into an “Account”, several of my subpanels, such as “documents” has disappeared, leaving a greyed out panel with a cube on it. I’m sure it has something to do with relationships, but am not sure how to fix it.
What did you change before this happened? Did you upgrade, or do changes in Studio, or…?
Check your logs and also your Browser’s developer console, there might be clues there.
Version 7.10.11
Sugar Version 6.5.25 (Build 344)
I added a new module to SuiteCRM, then used studio to edit the forms etc. I am not a developer and don’t fully understand the logs, however hopefully someone else can see what the issue is. It happened sometime within this time period:
Mon May 27 00:28:30 2019 [2000][-none-][FATAL] SECURITY: User authentication for edriss failed
Mon May 27 00:28:31 2019 [2000][-none-][FATAL] FAILED LOGIN:attempts[1], ip[10.0.0.6], username[edriss]
Mon May 27 00:28:41 2019 [2000][-none-][FATAL] SECURITY: User authentication for Edriss failed
Mon May 27 00:28:41 2019 [2000][-none-][FATAL] FAILED LOGIN:attempts[1], ip[10.0.0.6], username[Edriss]
Mon May 27 00:28:53 2019 [2000][-none-][FATAL] SECURITY: User authentication for Edriss@idec.com.au failed
Mon May 27 00:28:53 2019 [2000][-none-][FATAL] FAILED LOGIN:attempts[1], ip[10.0.0.6], username[Edriss@idec.com.au]
Mon May 27 00:28:59 2019 [2000][-none-][FATAL] SECURITY: User authentication for Edriss@idec.com.au failed
Mon May 27 00:28:59 2019 [2000][-none-][FATAL] FAILED LOGIN:attempts[1], ip[10.0.0.6], username[Edriss@idec.com.au]
Mon May 27 07:13:29 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Mon May 27 07:13:29 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception in Controller: Subpanel was not defined
Mon May 27 07:13:29 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Mon May 27 07:13:54 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Mon May 27 07:13:54 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception in Controller: Subpanel was not defined
Mon May 27 07:13:54 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Mon May 27 07:14:19 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Mon May 27 07:14:19 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception in Controller: Subpanel was not defined
Mon May 27 07:14:19 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Mon May 27 07:14:55 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Mon May 27 07:14:55 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception in Controller: Subpanel was not defined
Mon May 27 07:14:55 2019 [2000][8660e22f-1361-243a-1902-5c4154a86841][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Wed May 29 05:21:36 2019 [2672][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Wed May 29 05:21:36 2019 [2672][8660e22f-1361-243a-1902-5c4154a86841][FATAL] Exception in Controller: Subpanel was not defined
Wed May 29 05:21:36 2019 [2672][8660e22f-1361-243a-1902-5c4154a86841][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Thu May 30 02:45:19 2019 [2672][bd16d636-3496-61ce-ac89-5c41530a98f4][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Thu May 30 02:45:19 2019 [2672][bd16d636-3496-61ce-ac89-5c41530a98f4][FATAL] Exception in Controller: Subpanel was not defined
Thu May 30 02:45:19 2019 [2672][bd16d636-3496-61ce-ac89-5c41530a98f4][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Thu May 30 03:06:56 2019 [2672][-none-][FATAL] SECURITY: User authentication for fionas@idec.com.au failed
Thu May 30 03:06:56 2019 [2672][-none-][FATAL] FAILED LOGIN:attempts[1], ip[10.0.0.6], username[fionas@idec.com.au]
Thu May 30 07:54:22 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Error: Query limit of 1000 reached for Home module.
Thu May 30 08:30:30 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Thu May 30 08:30:30 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception in Controller: Subpanel was not defined
Thu May 30 08:30:30 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Thu May 30 08:30:45 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Thu May 30 08:30:45 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception in Controller: Subpanel was not defined
Thu May 30 08:30:45 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
#1 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(1087): require_once(‘C:\xampp\htdocs…’)
#2 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(468): SugarController->handleActionMaps()
#3 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(373): SugarController->process()
#4 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(113): SugarController->execute()
#5 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()
#6 {main}
Fri May 31 00:36:05 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception handling in C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php:400
Fri May 31 00:36:05 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] Exception in Controller: Subpanel was not defined
Fri May 31 00:36:05 2019 [2672][ed23dc3f-3423-e9d6-5739-5c4155c60def][FATAL] backtrace:
#0 C:\xampp\htdocs\suitecrm\include\SubPanel\SubPanelViewer.php(61): sugar_die(‘Subpanel was no…’)
Ah… XAMPP. This always brings surprises :huh:
Please start by turning off display_errors in your php.ini (XAMPP goes crazy with that). Then restart the web server.
Also that error about query limit: you can fix it by following these instructions: https://suitecrm.com/suitecrm/forum/advanced-opensales-workflow-portal-support/17065-error-query-limit-of-1000-reached-for-home-module#57227
1 Like
Turn off Display Errors in php.ini and Run Quick Repair/Rebuild from Admin -> Repair. If the subpanel does not enable, you can navigate to Admin -> Studio -> Accounts -> Subpanels and Choose Documents. Now just move some fields in the view and Click Save & Deploy to re-deploy the Subpanel.