Mails wrongfully marked as opted-out

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hello,

we started our first mail campaign using suiteCRM and a day later 60% of our contacts were marked as “opted-out” including contacts to whom the mail was definelty relevant. We could call a few close contacts and they told us, they did not opt out.

Is there a mechanism, that could mark mail accounts wrongfully as opted out?

We are running on SuiteCRM 7.11.3 right now.

Thanks in advance

2

Looks like your tracker URL mixed up with Opted-Out URL.

Do you test emails before sending to real customers?

3

Thanks for the quick answer.

Yes, we testet the mails for variables like the Name and Salutation, wich worked fine.

But just wasnt aware, that once i use these templates in a campaign that SuiteCRM automatically adds the “Remove Me” Link.

We suspect now that a few of our customers have security measures installed, that check the link before handing it to the mail client and therefore opt out automatically.