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TOPIC: logging out users

logging out users 4 months 3 days ago #67736

  • Greg_S
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Hi,

All of a sudden, every time a user clicks on a link, or navigates to a different area of the CRM, the user gets logged out.

Any help is greatly appreciated.

Enviro: Ubuntu VM server 16.04 / Ubuntu server 16.04 Version 7.9.7 Sugar Version 6.5.25 (Build 344)

Thank you,
Greg
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logging out users 4 months 2 days ago #67752

  • pgr
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Please check your logs for errors, you should have clues there.

Also check if your disk didn't fill up. I would guess your problem is caused by PHP not being able to write session files to disk. This could be a full disk, but it could also be permissions problems.

In your php.ini there is probably a variable called session.save_path which tells you the directory where it's trying to save. Have a look there (how many files are there? Is the web server able to write new files there=?)

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Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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logging out users 4 months 2 days ago #67798

  • Greg_S
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Hi pgr,

Thank you for your reply. Before I could try your suggestions I was reading another thread on the same problem. It was suggested to check to see if there where multiple instances of SuiteCRM running. I have 2 identical physical servers setup. One is "live" and one for updates/testing/backup. Once in a while I switch the "live" SuiteCRM from one PC to the other. Somehow I got both running same "live" instance in the respective VMs, and connected to the network at the same time. 2 days of headaches of my own doing. As soon as I stopped one VM all our logout problems have magically disappeared.

Thanks again,
Greg
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logging out users 4 months 1 day ago #67818

  • pgr
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Ok, I am glad you were able to solve it! :-)

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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