Recuring logout on the smartphone

đź’¬ General Discussion
1

Hello, since sometimes, I can’t no more access SuiteCRM on my smartphone : as soon as I make a search or click on a record, the CRM logout and the operation is canceled. I’m back to the login page each time I try to enter the CRM.
Version 7.10.4
Sugar Version 6.5.25 (version de construction 344)
Smartphone is 1+1 with Android 6.0.1
Cyanogen OS 1.3.1.2 Bacon
Friendly,
Rob.

2

What do you get in the server logs at the time of the logout?

3

Sorry, I can’t understand what is in the log, so I put the link here :

https://www.dropbox.com/s/t4ydm7duykobwmk/Log.txt?dl=0

ps : why can’t I use the attachment button below ?

4

I have seen a similar behaviour in an office network with load balancing on the internet connection.

Remedy was to go to Admin - System Settings and disable option “Validate user IP address:”.

Regards,
Wolf

1 Like
5

There’s nothing in your log…

WSiedler’s suggestion is good, especially if you’re logging in at the same time from the desktop, with the same user.

6

Thanks a lot, WSiedler, it works well now ! :lol: