White/Blank Screen After Clicking Next to Commit Upgrade

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hello,

On a test machine where I’m running a clone of my production system, I tried to do the upgrade from v7.11 to 7.1.2. All was going well until I got to the last step to Commit the upgrade. When I hit the next button I got a blank screen immediately. Now, the site will not load. Did I do anything wrong or is there something I need to check for. Also, is there a way to undo the upgrade and reattempt it?

I’m glad I followed your warnings and didn’t do this on the production server.

2

Did you set permissions correctly before the upgrade?

Check the logs to see if anything strange has happened.

3

The check didn’t reveal any issues with permissions so I didn’t think to check anything. I did check the log file located inside the install folder and saw this:

Tue Jul 29 11:13:02 2014 [21434][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone America/New_York. Please set date.timezone="America/New_York" in php.ini!

So I checked the php.ini file and I did have an uncommented entry with a default timezone as follows:

date.timezone ="America/New_York"

I restarted apache a couple of times but still getting a blank/white page. Url to my test install is http://test.centraltruckcenter.com/suitecrm/

4

Is there anything in the file sugarcrm.log or in the apache/php logs?

5

Unfortunately no. The errors above are all I found in the sugarcrm.log file. So I decided to turn on error display and the following shows now on the blank page:

Warning: file_get_contents(cache/themes/Suite7/pathCache.php): failed to open stream: Permission denied in /var/www/html/suitecrm/include/SugarTheme/SugarTheme.php on line 296

Fatal error: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/temps1Qo9L' -> 'cache/modules/UserPreferences/UserPreferencevardefs.php' in /var/www/html/suitecrm/include/utils/sugar_file_utils.php on line 187

Looks like a permissions issue. I checked and the permissions on the specified folder is 0777 recursively with apache (www-data) as both the owner and group. Am I missing something here?

6

I managed to resolve the issue by running the following in order to adjust the file permissions after the upgrade:

[ol]
[li]

sudo chown -Rv www-data:www-data /var/www/html/suitecrm

[/li]
[li]

sudo chmod -Rv 770 /var/www/html/suitecrm

[/li]
[/ol]

This cleared the problem, but led me to believe that the upgrade script is adding new files or attempting to replace new files with wrong permissions - could this be possible? To test this I attempted to run the upgrade wizard again. It automatically sent me to the last step and informed me that the upgrade was done, so I pressed the done button. Viola the white/blank screen again. So I ran the commands above in sequence and I’m able to access the site again.

Is it possible that I may have uncovered a bug? I’m reluctanct at this point to do the upgrade on the production site. Please advise, thanks.

7

edit the config.php file and set both the right permissions as well as owner (user) and group.
‘default_permissions’ =>
array (
‘dir_mode’ => 1517,
‘file_mode’ => 420,
‘user’ => ‘<your-user/owner>’,
‘group’ => ‘’

8

Thanks. This, this is what I have now:

  'default_permissions' => 
  array (
    'dir_mode' => 1528,
    'file_mode' => 432,
    'user' => 'www-data',
    'group' => 'www-data',
  ),

Should I change the dir_mode and file_mode numbers also to match what you posted?