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TOPIC: New Case Not Being Created From Email

New Case Not Being Created From Email 1 month 3 weeks ago #88579

  • indieben2
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Hi

I have been following the guide here: https://docs.suitecrm.com/admin/administration-panel/email/#_create_case_from_email and I am not having a case created or a return Email with a Joomla login - I thought this was the standard behaviour with Advanced Open Portal set up and creating users successfully within Suite CRM from the contacts dialogue - i've been led to believe that by the above guide.

I have checked the error.logs both on my web server and from within Suite CRM and there's nothing to report.

Quite simply, I am looking to receive an Email (group inbox set up and Email is being received within Suite CRM), have a portal account automatically set up and the password pinged back to the user, preferably as part of a wider Email template. Then for the Email to be included within the users portal and in Suite CRM attached to the contact.

Is there any scheduling required? the Cron is set up as per the install instructions. I'm using Suite CRM 7.11.7. Curl is working fine now (although previously I had an issue with that at the time of the install due to a mis-configuration on my server). Also, I have noticed in Group Email that there are two automatic reply drop downs - a) Which ones do I need b) what order for what i'm trying to achieve please and c) is there anything else I need to do further to the guide linked above? No errors relate within error.log.

Thanks.
Kind Regards,

Indieben2.
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