how to set up group inbox mail for sales team

💬 General Discussion
1

Hi All ,

How can we set up group email inbox that can access by people in sales role

i know i how to set up inbox for particular user but i din’t find option to create a group inbox that can be access by particular Role .

Thank You for Your time and support

2

Hi Adr,

I think this is only a feature in the pro/paid for SugarCRM versions but SecuritySuite may handle this.

I will investigate.

Thanks,

Will.

3

Thank you so much for your reply !!

i really appreciate your support

so for time been can can i set up same email id example@gmail.com for all sales people is that a good practice ???/

Thank you For you time and support

4

Hi All ,

Setting Up same email id example@gmail.com for all sales people is that a good practice ??? if we are not able to create a group inbox mail ??? :unsure:

Thank You For your time and support

5

:unsure:

6

Hi there,

I’m not sure it’s good practice, but may resolve your issues. Have you tested adding the mailbox to the users via Email -> Settings?

Thanks,

Will.

7

Hi will,

Thanks for Your reply yes i have tested adding person mail by Email->settings->Mail Account ( Add mail )

its adding personal mail by that way so ,

we can set up same mail for all many users team the only query which i have is by doing this dose. will it slow down the performance ???

Thank you for your time and support

8

Hi adr,

This shouldn’t affect the CRM performance. When you add a mailbox, it simply mirrors the mailbox in SugarCRM(with the option to import/sync records to the CRM).

I would suggest you test this functionality before doing this on a live/production instance to see how the CRM copes.

I will also look into alternatives.

Thanks,

Will.

1 Like
9

Hi will,

i have tested it did not effect the crm performance !

did you get any other alternatives for this ?

Thanks For your time and support