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TOPIC: Unable to send emails - 7.9.1

Unable to send emails - 7.9.1 6 months 4 weeks ago #49280

  • crowdedoutlet
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I am unable to send emails since I upgraded to 7.9. This is true even for 7.9.1.

All emails are configured correctly and I am able to send test email from Mail Server setup page.


When I try to send email, the following message is shown - "Error Sending Email. Please contact your administrator for assistance."


Anyone else encountered this error and can help to resolve please.. Thanks a lot.
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Unable to send emails - 7.9.1 6 months 4 weeks ago #49291

  • dev77
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Unable to send emails - 7.9.1 6 months 4 weeks ago #49299

  • crowdedoutlet
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thanks for your reply dev.

My problem is slightly different as I have Drop Down "from" filled up but still it is not sending emails out.
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Unable to send emails - 7.9.1 6 months 4 weeks ago #49300

  • pstevens
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I had many problems. Here are some steps I went through to get my email working:

1. Make sure in your PERSONAL email settings you have both an inbound and outbound account set up.
2. Follow the installation instructions for Admin/repair/ email accounts
3. repair and rebuild/ rebuild js files
4. Clear you browser cache
5. activate/deactivate mail accounts

Finally, everything mostly works.
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Unable to send emails - 7.9.1 6 months 3 weeks ago #49373

  • crowdedoutlet
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@pstevens

I tried but still having same error message.

Not sure if I followed your step 2 correctly "Follow the installation instructions for Admin/repair/ email accounts" - can you please give more details on what should be done here.

thanks.
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Unable to send emails - 7.9.1 6 months 3 weeks ago #49416

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Unable to send emails - 7.9.1 3 days 18 hours ago #58047

  • darrenm
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I have also established that it is somehow a database issue as I have fixed it to working again.

When checking the MAMP database I saw that there were other email outbound and inbound settings that I had not put there and it appears that SuiteCRM was using them. These other settings must have been somehow entered after I installed it earlier today, perhaps some code or whatever that is not doing what it is supposed to. I deleted them and reentered the same as I did before and now it sends emails again.

The question I have is why is this happening? Could anyone involved with development please forward this on, if it is helpful.
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