I repeatedly get the message “The uploaded file is not compatible with this version of Sugar:
SugarCRM System Version: 6.5.22” no matter what upgrade package I choose. I have successfully upgraded in the past as shown below:
The following upgrade packages have been installed:
Name Type Version Date Installed Description Action
Patch Upgrades SuiteCRM patch 6.5.20 04/11/2015 08:29 None
Patch Upgrades SuiteCRM patch 6.5.20 03/13/2015 00:43 None
Patch Upgrades SuiteCRM patch 6.5.18 11/18/2014 01:10 None
The only updates I have installed are the SuiteCRM patches as detailed in the previous message. WIth that said, how could I back up to the correct sugar version so that I can upgrade SuiteCRM??
I would like to upgrade from SugarCRM 6.22 to SuiteCRM as well. Is there any movement on when the upgrade kit will work for those of us that are stranded?
For anyone who has this problem, I started from @item’s suggestion above and was successful with 2 different upgrade/migrations by doing the following:
back everything up, and don’t blame me if the universe explodes!
download the Suger --> Suite zip file (if you’re here, you likely alreaady have it!)
As Admin, go to the Upgrade Wizard, and run the System Check
Leave the browser and use your favourite text editor to change the version from 6.5.22 to 6.5.20 in three places in two files in the root of your install (save copies of the originals, of course):
a) config.php: ‘sugar_version’ => ‘6.5.22’ …change to 6.5.20 (this was on line 307 for me)
b) sugar_version.php: $sugar_version = ‘6.5.22’ …change to 6.5.20 (this was on line 41 for me)
c) also in sugar_version.php: $sugar_version = ‘6.5.22’ …change to 6.5.20 (this was on line 42 for me)
Back in the browser, Upload the Upgrade Package (the zip from step 1)
Run Preflight Check
Run Commit Upgrade - note this will fail and while about the code not matching the database version - that’s ok for the moment
Undo the changes you made in step 3 above
Hit refresh in the browser, and the “Commit Upgrade” process will continue
Run Confirm Layouts
Once complete, all was right in the world. Again, while this worked (twice) for me, YMMV, nothing in life s certain, and whatever you do is not my fault.