We’re getting feedback from some our customers, that special characters (like German Umlauts) are not showing up on our PDF-invoices generated in SuiteCRM. They look fine in many PDF-viewers, but apparently not all (and it’s been reported a few times over the last months already, so not only isolated incidents).
Who could point out to me where to look for a possible resolution to this? Is it possible to change settings in the pdf-library used by SuiteCRM? Or would the complete pdf-library need to be upgraded? How could I find out what exactly is causing this, i.e. how to troubleshoot this?
Hi,
Maybe it’s can help. I don’t use this module (pdf template, invoice) but i make my pdf directly by hand ( html and controller).
I have sometime special char not appears, it’s really html error or text encoding issue. Sample, a “html space” or “euro symbol” or “carriage return”
Other sample, i have a number field : 2 char … => pdf OK, 3 char => pdf don’t print next line !!?
As you see, my problem was html error.
I have too add some fonts from https://github.com/tecnickcom/tcpdf.
Good luck
As already pointed out, it’s an Adobe bug. They already have a patch online. I assume they will distribute it as an update soon. Then the problem is a goner.