We are advocates of Open Source. As such please do not contact us directly via email or phone for SuiteCRM support. Instead, please use our support forum.
By using the forum the knowledge is shared with everyone in the community. Our developers answer questions on the forum daily but it also gives the other members of the community the opportunity to contribute.
There are various tiers of support service available for SuiteCRM. Ranging from 2 hours of support per month via tickets/phone up to 12 hours of support including email/ticket/phone support and access to experienced developer knowledge.