I have been testing the RC outlook plugin - and had some odd results.
I have two test office 365 accounts - the Users are both setup in a dev SuiteCRM environment - running Version 7.4.3
Sugar Version 6.5.20 (Build 1001)
I installed the RC Outlook plugin in a Windows 10 and Windows 7 machine - as soon as I installed on one machine - for User A - we had some slow processing results - so I quit that machine (windows 10 - office 2016) and testing on the second test machine (Windows 7 - office 2016) -
When I installed the plugin on the second machine - and relaunched Outlook - i discovered that the calendar items from the account for User A - appeared in the User B’s outlook calendar - there was a mix of SuiteCRM generated calendar items and non-suitecrm calendar events – both types from UserA showed up in User B’s Outlook Calendar.
In addition - the Calendar Events in User A - all got shifted forward by 4 hours.
Also - a number of Contacts in User Bs outlook got duplicated - and these contacts were not all from the SutieCRM contacts - some where.
it should be noted that the Calendars are public within the Users of the office 365 account - but there was no sharing or delegation.
Would like to collaborate so we can provide as much testing feedback to the SuiteCRM team.
We wouldn’t class this as a major bug as Outlook 365 is not supported by the SuiteCRM Outlook Plug-in.
The plug-in is designed to be installed on Outlook on each users desktop so that the user configures the plug-in for their CRM user pointing to their Outlook user and vice versa. It can also be installed on a Citrix environment.
In regards to dates, the dates are displayed/added to Outlook using the ‘UTC’ date format as is used in the CRM database. You will need to ensure your Outlook Timezone matches that of the CRM timezone.
I think there may be some confusion - the account I was testing with is Office 365 - I am installing the suitecrm outlook plugin in windows 7 as Outlook add-in.
Are you saying that this plugin does not support an account in Outlook (desktop) that is connecting to an Office 365 account?
It seems that this would be a standard config for most users today - and before this the older MS Exchange server (presumably the engine behind office 365)
Outlook to connect to their mailboxes once their Office 365 password was reset. … reports of user profile corruption that result in Office 365 connectivity issues. … you’re testing Outlook connectivity on; profile problems are a common cause …