As a Licensed User of the latest SuiteCRM Outlook PLugin v3.0.0+ purchased from the SuiteCRM store (https://store.suitecrm.com/addons/SuiteCRM-official-outlook-plugin?tag=suitecrm) you are covered by our SuiteCRM store support team. Raise a Case via the SuiteCRM store and one of our team members will be in in-touch with your issue.
NB: Currently the plugin does not work with the cloud based Office 366. Terminal Server and LDAP compatibility are coming soon!
As non Licensed users SalesAgility provides Forum and Github support. First check if the issue has already been raised via our SuiteCRM Outlook Plugin Github issue page. Ensure when you raise an issue that you state the following: to allow us have a better understanding of the context:
Provide a general summary of the issue in the Title
Before you open an issue, please check if a similar issue already exists or has been closed before.
Issue
Provide a more detailed introduction to the issue itself, and why you consider it to be a bug
Expected Behavior
Tell us what should happen
Actual Behavior
Tell us what happens instead
Possible Fix
Not obligatory, but suggest a fix or reason for the bug
Steps to Reproduce
Provide a link to a live example, or an unambiguous set of steps to
reproduce this bug include code to reproduce, if relevant
Context
How has this bug affected you? What were you trying to accomplish?
Logs
Is there any more information that the plugin logs may provide
Your Environment
Include as many relevant details about the environment you experienced the bug in
- Outlook Plugin Version used:
- Outlook Client Version used:
- SuiteCRM Version used:
- Host (e.g. PC, Server):
- Operating System and version (e.g Windows 10):