A new case is automatically created after an email is received.
If this filter is applied, this case will not be shown even though its status is New.
A new case is automatically created after an email is received.
If this filter is applied, this case will not be shown even though its status is New.
Is this only happening when a case is created from an inbound email?
Yes, that is correct.
To make it display in the filtered list, I have to get into edit mode and click Save.