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TOPIC: Web form to Cases on suite

Web form to Cases on suite 2 years 7 months ago #34230

  • jusebo
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Is there any way to make a Web form so our clients can fill it and it gets on the platform as a new case? I know there is a lead form but is there a Cases form?

What we are trying to make is a ticket system so there is a supervisor, a technician and a customer.
  1. Customer completes web form
  2. Supervisor gets the new case and assign it to the technician.
We cannot use a normal ticket software because there is invoices included in the crm, so is easier to the customers have 1 single user and password to access all data.

Regards, :)
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Web form to Cases on suite 2 years 7 months ago #34265

  • Prafull Satasiya
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Hi jusebo,

It is possible to create case from web form.For this you need to create one web form (Which customers will fill ) and one entry point.

In action of web form you will write "<crm_path>/?index.php?entryPoint=<your_entry_point_name>" and in entry point file,you will write like this,

$oCase = new Case();
$oCase->name = $_REQUEST;
.
.
.

.
$oCase->assigned_user_id = 1;
$oCase->save();

Hope this will help you.

Thanks.
Prafull SATASIYA

Skype : prafullsatasiya
Website : specscale.com
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Web form to Cases on suite 1 week 3 days ago #77639

  • jninhilario
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Can you share the code?
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