I’m using SuiteCRM Version 7.11.8
Sugar Version 6.5.25 (Construction 344)
It had been a while since we had not upgraded, we just did and there’s a few minor, yet weird, behaviors that I can’t figure out.
All themes have been wiped out, the only remaining one is “Suite P”.
Nobody likes it very much, we were all used to the classic one.
Is there any way we can install and use the classic theme?
Email signatures no longer show when writing emails
In Profile > Emails > Config => There is a default signature that is selected, yet it never shows up in emails anymore
How can we access and edit email templates?
With the new themes, I have no idea how to do that!
I just found out that not only the signature doesn’t appear, but also the name and email address are not used.
I configured an outbound email in ADMIN > EMAIL > OUTBOUND EMAIL
The FROM NAME and FROM ADDRESS I configured in there, which are something like “system” and a generic catchall email address we have, overwrites all use settings.
When writing an email, the FROM dropdown list only has one item and it’s the system one.
Don’t know why the system is not saving the configuration but if you have access to your DB you should be able to fix it by running the following query:
update config set value = 2 where name = 'allow_default_outbound'