Menu
Welcome, Guest
Username: Password: Remember me

TOPIC: Reply a Email in a Case & Email Template variables don't word

Reply a Email in a Case & Email Template variables don't word 1 week 3 days ago #89189

  • Neon_Duck
  • Neon_Duck's Avatar
  • Offline
  • Junior Member
  • Posts: 31
  • Thank you received: 1
  • Karma: 0
Hi,

is there a way to reply an Email in the case of the email?

If I add variables like $contact_name to my templates they don't look for the name from that contact. They just send the variable name. Do I something wrong?
The administrator has disabled public write access.

Reply a Email in a Case & Email Template variables don't word 1 week 2 days ago #89258

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Your SuiteCRM version?

Which email editor are you using? Are in SuiteCRM's email module?

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

Reply a Email in a Case & Email Template variables don't word 4 days 19 hours ago #89354

  • Neon_Duck
  • Neon_Duck's Avatar
  • Offline
  • Junior Member
  • Posts: 31
  • Thank you received: 1
  • Karma: 0
7.11.8

I'm using the standard email editor given by suitecrm.
Last Edit: 4 days 19 hours ago by Neon_Duck.
The administrator has disabled public write access.

Reply a Email in a Case & Email Template variables don't word 4 days 14 hours ago #89371

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Please have a look at the recent developments here

github.com/salesagility/SuiteCRM/issues/6535

I am not sure if it's the same issue, though...

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

Reply a Email in a Case & Email Template variables don't word 3 days 20 hours ago #89418

  • Neon_Duck
  • Neon_Duck's Avatar
  • Offline
  • Junior Member
  • Posts: 31
  • Thank you received: 1
  • Karma: 0
Thats one of my problems. But there is no real solution for that.
The administrator has disabled public write access.
Time to create page: 0.058 seconds
Powered by Kunena Forum