Menu
SuiteCRM Pull Request Party hosted by SalesAgility
Welcome, Guest
Username: Password: Remember me

TOPIC: Outlook Inbound and Outbound

Outlook Inbound and Outbound 3 days 56 minutes ago #85887

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
Hi,

outlook email configure as default email, inbound(group), outbound
can view email in email module, can compose and send email in email module.
default email can send email when click "Send Test Email"

Problem:
-cannot send auto email
-case detail view > case update threaded > type message at Update > save
-it doesn't send an email to the contact, (it should send an email to the contact)
-Inbound
-can't create a new case even though it can view email inside the email account.

I had tested using Gmail and all its work well, but I turn into outlook, it occurs those problems.

version 7.11.5
log: [FATAL] SugarPHPMailer encountered an error: SMTP Error: data not accepted.
The administrator has disabled public write access.

Outlook Inbound and Outbound 3 days 12 minutes ago #85890

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10170
  • Thank you received: 1526
  • Karma: 351
Check your settings in Admin / Outbound Email / System account. That is the account used to send notification emails, regardless of any other email setup you have.

Most likely your issue is with using a wrong "From name" and Gmail isn't accepting it.

For Gmail you also need to set your Google account to accept "less secure apps".

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

Outlook Inbound and Outbound 3 days 2 minutes ago #85893

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
Admin / Outbound Email / I had deleted all account before, now got 1 account I create.(outlook)

From name is correct as outlook email account name. And I am using outlook not Gmail.
The administrator has disabled public write access.

Outlook Inbound and Outbound 2 days 23 hours ago #85895

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
can recover back the system type outbound email in Admin / Outbound Email / ?
I accidentally delete it. :( :(
The administrator has disabled public write access.

Outlook Inbound and Outbound 2 days 23 hours ago #85896

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
Recover the Admin / Outbound Email / System account by "update outbound_email set deleted=0 where name = 'system'".
after execute the query, Admin / Outbound Email / got display the system account.

After configuring to outlook, it can send an email by click "Send test email".
But it still can't auto send an email, after a user updates the case, in the case update thread.
The administrator has disabled public write access.

Outlook Inbound and Outbound 2 days 23 hours ago #85899

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10170
  • Thank you received: 1526
  • Karma: 351
1. When you say "outlook" do you mean the program Microsoft Outlook, or do you mean an outlook.com email account?

2. What do your logs say now, is it still the same error?

3. What options do you have checked in Admin / Email settings / Email options? (especially the option about "assignment notifications")

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

Outlook Inbound and Outbound 2 days 2 hours ago #85924

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
1. outlook.live.com, actually is my company email
2.ya, same error
3. I Can not access right now, I think "assignment notification" is checked. (all default, no change anything)
The administrator has disabled public write access.

Outlook Inbound and Outbound 1 day 23 hours ago #85928

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10170
  • Thank you received: 1526
  • Karma: 351
To further debug this, I suggest you un-comment these lines:

github.com/salesagility/SuiteCRM/blob/ma...Mailer.php#L497-L502

and change those "debug" to "fatal" on the logging commands, to make sure they go into your logs, no matter which log level you have.

Check the logs after retrying to send the email, you should see more information of the SMTP error.

Don't forget to comment the lines again when you finish debugging.

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

Outlook Inbound and Outbound 8 hours 7 minutes ago #85949

  • woon
  • woon's Avatar
  • Online
  • New Member
  • Posts: 12
  • Karma: 0
after uncomment and change to fatal is still the same log.
And when I update a case, it should send an email to the customer, but now it keeps "One moment please".
Attachments:
The administrator has disabled public write access.
Time to create page: 0.037 seconds
Powered by Kunena Forum