Menu
Welcome, Guest
Username: Password: Remember me

TOPIC: SuiteCRM 7.8.x reaching its end-of-life

SuiteCRM 7.8.x reaching its end-of-life 4 months 5 days ago #83261

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Dear SuiteCRM Community members:

As you may be aware that the scheduled end-of-life (EOL) of the 7.8.x LTS version is fast approaching, we’d like to open up this thread for discussion on the challenges you currently have with upgrading away from 7.8 as well as the opportunities, so you can stay up to date with new features, new bugfixes and security fixes.

We know that initially the transition from 7.8 to 7.9 wasn't smooth for everybody, and in fact many of you opted to stick with the older version, mostly due to the new Theme and the Email module. Are there other aspects that the soon-to-be unsupported LTS provides that you would miss when upgraded to the latest LTS (7.10.x), or to 7.11.x?

While there is always ongoing work on bug fixes and areas to improve in 7.10.x, we have had the chance to answer some of the concerns about the theme (better contrast, smaller spacing, some colour options), and to enhance the latest versions in terms of technology: Bootstrap UI, automated tests, better dependency handling with Composer, new API, re-factoring of some parts of the code, cool new features.

So, we’d like to hear your feedback on how we can help you transcend to the latest versions. We aim to assist as many people as possible whilst being realistic on what we can achieve before 7.8.x end-of-life is reached. Although our product team is working in parallel on SuiteCRM 8 with our normal releases we felt that this focus on LTS end-of-life is extremely crucial to us and the community so I’m sure if we work together, as a team, we can achieve a happy SuiteCRM 7.10.x LTS transition for the majority of users.

I'd like to be able to think of this year that the SuiteCRM product team will grow and expand with the combined members from both the SalesAgility team and the dedicated community members. Together we can develop and contribute efficiently and seamlessly to take in those contributions.

So we'd like to hear from you and come together ...

1. What specific concerns do you have about upgrading away from 7.8.x? What's keeping you from upgrading?

2. Do you need help setting up test labs to rehearse the upgrade or test the new version?

3. Are all your Issues properly reported on GitHub, properly labelled, with enough information to be useful? Is the current method of identifying critical issues not effective enough? Maybe you can add a comment or an up vote there explaining why this is critical for your upgrade.

4. If you tried, say, v 7.9.4 and gave up on that branch, can you try something newer now?

5. Can you help with any of the stuff that is missing before you can upgrade like help test bug fixes or provide screen cast of your issues? Let's coordinate this work!

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 4 months 5 days ago #83263

  • gunnicom
  • gunnicom's Avatar
  • Offline
  • Senior Member
  • Posts: 45
  • Thank you received: 20
  • Karma: 7
pgr wrote:
1. What specific concerns do you have about upgrading away from 7.8.x? What's keeping you from upgrading?

2. Do you need help setting up test labs to rehearse the upgrade or test the new version?

3. Are all your Issues properly reported on GitHub, properly labelled, with enough information to be useful? Is the current method of identifying critical issues not effective enough? Maybe you can add a comment or an up vote there explaining why this is critical for your upgrade.

4. If you tried, say, v 7.9.4 and gave up on that branch, can you try something newer now?

5. Can you help with any of the stuff that is missing before you can upgrade like help test bug fixes or provide screen cast of your issues? Let's coordinate this work!

1. I am still not satisfied with the Theme. The spacing in Detail and Editview is still big for our main use.
4. I am on 7.11 for some smaller systems with different use, it is not too bad for modules with small count of fields.
5. Maybe when facing the urge to switch i will have a look to try adapt the theme to my likings. But now it is too busy at work to have time to look into that.

Oh, and of course i have to check if all my custom modules will work.
Last Edit: 4 months 5 days ago by gunnicom.
The administrator has disabled public write access.
The following user(s) said Thank You: pgr

SuiteCRM 7.8.x reaching its end-of-life 4 months 5 days ago #83264

  • m42
  • m42's Avatar
  • Offline
  • New Member
  • Posts: 19
  • Thank you received: 7
  • Karma: 1
Although i maintain a few instances of SuiteCRM i'm not really an intense user or have complicated use cases. I guess the main thing when upgrading from an LTS is to have some kind of migration guide with all the main pain points well identified.
If one has a fair understanding of the possible difficulties, one can plan ahead ...

Answering to pgr's questions:

1 - I guess that the most important reason to not upgrade is the old saying: If it's not broken, don't fix it ! Also, if the requirements of the new version imply updates to other parts of the system, some people can see it as a disturbance... e.g., if my chosen linux distro doesn't carry the php version that's needed ot the correct database version (sometimes, minor versions are different, right MySQL?) it may be a hindrance for me to update.

2 - No, I don't need help, personally, but I think that some kind of guide wouldn't hurt :P

4 - I always have one or two test systems with the most recent versions... It's not hard to do and it gives you the opportunity to check your customizations and modules...

5 - I'm not really a fan of screencast, I much prefer the written word... I don't mind to help, no guarantees, though..
The administrator has disabled public write access.
The following user(s) said Thank You: pgr

SuiteCRM 7.8.x reaching its end-of-life 4 months 4 days ago #83325

  • gitbnw
  • gitbnw's Avatar
  • Offline
  • Junior Member
  • Posts: 20
  • Thank you received: 10
  • Karma: 0
I previously tried upgrading and the issue that stopped me was the style/theme changes broke some of our customizations. Then it just became a matter of priority and how much time I wanted to spend fixing it. We may just wait until 8 at this point.
The administrator has disabled public write access.
The following user(s) said Thank You: pgr

SuiteCRM 7.8.x reaching its end-of-life 4 months 4 days ago #83331

  • amariussi
  • amariussi's Avatar
  • Offline
  • SuiteCRM Is My Life
  • Posts: 1318
  • Thank you received: 296
  • Karma: 71
I always try and keep the latest versions for testing purposes.

Some of the new features are very good, some, maybe less.

Unfortunately certain features introduced recently (eg.: composer or elasticsearch) are impossible to get working on most shared hosting providers which, unfortunately are preferred by many SMEs.

Having said this I have tried to upgrade our instance(s) from 7.8.x to 7.9.x, 7.10.x and 7.11.x: all were disastreous so we never went further and I wished, and kept on wishing, that the EOL of 7.8.x would never arrive or would be postponed.

Our biggest issues and concerns are, as you also state, emails overall, campaigns, themes and too many bugs (there are new, then they are corrected and reintroduced, which would be nightmare to handle in a production environment as opposed to more healthy and stable, although with less features, situation.
The administrator has disabled public write access.
The following user(s) said Thank You: pgr

SuiteCRM 7.8.x reaching its end-of-life 4 months 2 days ago #83421

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Some people are also answering on GitHub

github.com/salesagility/SuiteCRM/issues/7294

If you're in doubt about where to post, please use the Forums here :)

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 3 months 4 weeks ago #83656

  • bret.dellinger
  • bret.dellinger's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Thank you received: 1
  • Karma: 0
1. reporting. the standard reporting in SuiteCRM didn't work for us, so we're using kReporter. Unfortunately, their latest doesn't work on 7.9 or 7.10 and they are waiting to see what happens with 8.x before updating
The administrator has disabled public write access.
The following user(s) said Thank You: pgr

SuiteCRM 7.8.x reaching its end-of-life 3 months 3 weeks ago #84457

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Ok, thanks everyone for their input. I will be going through all this tomorrow and I will try to summarize it.

Then we can try to plan what can be worked on before the EOL date. We'll keep you all updated and involved. Thanks!

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 3 months 1 week ago #85607

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Hey everyone.

This discussion will now continue on GitHub. Please have a look at this post:

github.com/salesagility/SuiteCRM/issues/7358

There are some important news there. There will be a couple of sprints dedicated to the issues raised here, and community contributions will also be part of this effort, of course. We'll also be experimenting with a new way to coordinate our work on Github.

Thanks for all your input, keep it coming!

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
Last Edit: 3 months 1 week ago by pgr.
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 3 months 3 days ago #85976

  • gunnerman
  • gunnerman's Avatar
  • Offline
  • Junior Member
  • Posts: 36
  • Thank you received: 3
  • Karma: 0
I know that this discussion continued on Github and I had a look over there but I wasn't sure if this was relevant to post there or not as it is more of a question.

I have been planning our upgrade from 7.8 for some time but I have kind of been putting it off to see how things compared between 7.10 and 7.11 in re features and stability.

The major thing holding me back was the launch of the new API. For some reason, I had it in my mind that v4.1 would no longer work. The lack of API documentation has held me back in upgrading (I do see that this has been rectified somewhat). If I upgrade to 7.10/11 will the 4.1 api still work? I understand it wont be developed but having a working API is requirement #1 for us.

I did set up a test instance and went through the upgrade process, which was fairly uneventful though, I ran into many problems getting the v8 API working starting at step 1:
composer install
and kind of felt at that point that this was going to be a process I did not have time for right now.

Really the only other thing holding us back is learning the ins and outs of the new email system and having training ready to go for it.
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 1 month 4 weeks ago #87475

  • sourcenepal
  • sourcenepal's Avatar
  • Offline
  • New Member
  • Posts: 2
  • Karma: 0
Hello guys i do have demo version only.
Does any one wants to share their license.
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 1 month 4 weeks ago #87476

  • samus-aran
  • samus-aran's Avatar
  • Offline
  • SuiteCRM PR Party Host
  • Posts: 397
  • Thank you received: 176
  • Karma: 38
Hi sourenepal,
There is no license. SuiteCRM is a FOSS project. You can download it free and with out purchasing a license.
..........

SalesAgility - the authors and maintainers of SuiteCRM
Get Involved! Help contribute to the SuiteCRM documentation site.
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 1 month 4 weeks ago #87477

  • sourcenepal
  • sourcenepal's Avatar
  • Offline
  • New Member
  • Posts: 2
  • Karma: 0
It is for mac or windows
The administrator has disabled public write access.

SuiteCRM 7.8.x reaching its end-of-life 1 month 4 weeks ago #87479

  • samus-aran
  • samus-aran's Avatar
  • Offline
  • SuiteCRM PR Party Host
  • Posts: 397
  • Thank you received: 176
  • Karma: 38
Both, if you have a web server it will run.
..........

SalesAgility - the authors and maintainers of SuiteCRM
Get Involved! Help contribute to the SuiteCRM documentation site.
The administrator has disabled public write access.
Time to create page: 0.079 seconds
Powered by Kunena Forum