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TOPIC: SuiteCRM 7.8.x reaching its end-of-life

SuiteCRM 7.8.x reaching its end-of-life 4 days 11 hours ago #83261

  • pgr
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Dear SuiteCRM Community members:

As you may be aware that the scheduled end-of-life (EOL) of the 7.8.x LTS version is fast approaching, we’d like to open up this thread for discussion on the challenges you currently have with upgrading away from 7.8 as well as the opportunities, so you can stay up to date with new features, new bugfixes and security fixes.

We know that initially the transition from 7.8 to 7.9 wasn't smooth for everybody, and in fact many of you opted to stick with the older version, mostly due to the new Theme and the Email module. Are there other aspects that the soon-to-be unsupported LTS provides that you would miss when upgraded to the latest LTS (7.10.x), or to 7.11.x?

While there is always ongoing work on bug fixes and areas to improve in 7.10.x, we have had the chance to answer some of the concerns about the theme (better contrast, smaller spacing, some colour options), and to enhance the latest versions in terms of technology: Bootstrap UI, automated tests, better dependency handling with Composer, new API, re-factoring of some parts of the code, cool new features.

So, we’d like to hear your feedback on how we can help you transcend to the latest versions. We aim to assist as many people as possible whilst being realistic on what we can achieve before 7.8.x end-of-life is reached. Although our product team is working in parallel on SuiteCRM 8 with our normal releases we felt that this focus on LTS end-of-life is extremely crucial to us and the community so I’m sure if we work together, as a team, we can achieve a happy SuiteCRM 7.10.x LTS transition for the majority of users.

I'd like to be able to think of this year that the SuiteCRM product team will grow and expand with the combined members from both the SalesAgility team and the dedicated community members. Together we can develop and contribute efficiently and seamlessly to take in those contributions.

So we'd like to hear from you and come together ...

1. What specific concerns do you have about upgrading away from 7.8.x? What's keeping you from upgrading?

2. Do you need help setting up test labs to rehearse the upgrade or test the new version?

3. Are all your Issues properly reported on GitHub, properly labelled, with enough information to be useful? Is the current method of identifying critical issues not effective enough? Maybe you can add a comment or an up vote there explaining why this is critical for your upgrade.

4. If you tried, say, v 7.9.4 and gave up on that branch, can you try something newer now?

5. Can you help with any of the stuff that is missing before you can upgrade like help test bug fixes or provide screen cast of your issues? Let's coordinate this work!

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Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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SuiteCRM 7.8.x reaching its end-of-life 4 days 9 hours ago #83263

  • gunnicom
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pgr wrote:
1. What specific concerns do you have about upgrading away from 7.8.x? What's keeping you from upgrading?

2. Do you need help setting up test labs to rehearse the upgrade or test the new version?

3. Are all your Issues properly reported on GitHub, properly labelled, with enough information to be useful? Is the current method of identifying critical issues not effective enough? Maybe you can add a comment or an up vote there explaining why this is critical for your upgrade.

4. If you tried, say, v 7.9.4 and gave up on that branch, can you try something newer now?

5. Can you help with any of the stuff that is missing before you can upgrade like help test bug fixes or provide screen cast of your issues? Let's coordinate this work!

1. I am still not satisfied with the Theme. The spacing in Detail and Editview is still big for our main use.
4. I am on 7.11 for some smaller systems with different use, it is not too bad for modules with small count of fields.
5. Maybe when facing the urge to switch i will have a look to try adapt the theme to my likings. But now it is too busy at work to have time to look into that.

Oh, and of course i have to check if all my custom modules will work.
Last Edit: 4 days 9 hours ago by gunnicom.
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SuiteCRM 7.8.x reaching its end-of-life 4 days 8 hours ago #83264

  • m42
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Although i maintain a few instances of SuiteCRM i'm not really an intense user or have complicated use cases. I guess the main thing when upgrading from an LTS is to have some kind of migration guide with all the main pain points well identified.
If one has a fair understanding of the possible difficulties, one can plan ahead ...

Answering to pgr's questions:

1 - I guess that the most important reason to not upgrade is the old saying: If it's not broken, don't fix it ! Also, if the requirements of the new version imply updates to other parts of the system, some people can see it as a disturbance... e.g., if my chosen linux distro doesn't carry the php version that's needed ot the correct database version (sometimes, minor versions are different, right MySQL?) it may be a hindrance for me to update.

2 - No, I don't need help, personally, but I think that some kind of guide wouldn't hurt :P

4 - I always have one or two test systems with the most recent versions... It's not hard to do and it gives you the opportunity to check your customizations and modules...

5 - I'm not really a fan of screencast, I much prefer the written word... I don't mind to help, no guarantees, though..
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SuiteCRM 7.8.x reaching its end-of-life 3 days 12 hours ago #83325

  • gitbnw
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I previously tried upgrading and the issue that stopped me was the style/theme changes broke some of our customizations. Then it just became a matter of priority and how much time I wanted to spend fixing it. We may just wait until 8 at this point.
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SuiteCRM 7.8.x reaching its end-of-life 3 days 10 hours ago #83331

  • amariussi
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I always try and keep the latest versions for testing purposes.

Some of the new features are very good, some, maybe less.

Unfortunately certain features introduced recently (eg.: composer or elasticsearch) are impossible to get working on most shared hosting providers which, unfortunately are preferred by many SMEs.

Having said this I have tried to upgrade our instance(s) from 7.8.x to 7.9.x, 7.10.x and 7.11.x: all were disastreous so we never went further and I wished, and kept on wishing, that the EOL of 7.8.x would never arrive or would be postponed.

Our biggest issues and concerns are, as you also state, emails overall, campaigns, themes and too many bugs (there are new, then they are corrected and reintroduced, which would be nightmare to handle in a production environment as opposed to more healthy and stable, although with less features, situation.
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SuiteCRM 7.8.x reaching its end-of-life 1 day 18 hours ago #83421

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Some people are also answering on GitHub

github.com/salesagility/SuiteCRM/issues/7294

If you're in doubt about where to post, please use the Forums here :)

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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