I apologize if this isn’t the correct spot to post this.
We acquired a company that utilizes SuiteCRM and i’ve been tasked with kind of fixing it.
I have managed to improve the speed substantially by upgrading them to 7.4
I setup a Dev environment and upgraded it to 7.11.3
One of the issues the users has reported is the Quick Compose email function never sends.
It just hangs up. Opening the Dev console on chrome shows after 4 minutes the page 503’s
I’ve done
Repair (All the options at this point)
I need some guidance to get this working. While yes the users can use Outlook they prefer to use CRM to it’s full capacity.
Other details
PHP Mem limit: 512MB
Database Size: ~500MB
Install size: ~6 GB
Test emails send just fine without any issues.
This was all setup before we acquired the company.
The end users reported this as an issue two weeks ago.
I originally thought that the issue was just related to being out of date.
After upgrading the Dev environment however it still did not resolve the issue.
When looking at the logs (suitecrm.log (thats what they call it) and error_log) nothing is related at the time that I attempt this.
The Dev environment consist of just myself so I can delete the logs send the email and look.
I did note they get MySQL has went away errors - Possibly related?
If your browser is complaining the page is not responding, maybe it’s hanging with some Javascript error. Do you see anything in your browser’s Developer console, any errors there?
EDIT: and please try it also in a different browser
Well I spoke too soon.
Edge worked it just takes an extremely long time, but the web page eventually recovers and displays the “Email Sent” dialog box.
I think you still have some server maintenance problems, that 503 error is coming from the server.
Long delays can also be network connectivity problems - for example if something (a primary DNS server, for example) needs to timeout before the correct service is then reached.
Please do check your database tables size. And also you can turn on “Log slow queries” in Admin / system settings, then check for FATAL messages in suitecrm.log about these queries.