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TOPIC: Whats going on with Group Email Incoming??

Whats going on with Group Email Incoming?? 1 month 1 week ago #80142

  • mallen1278
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My number one favourite feature with SuiteCRM is its Helpdesk ability. To be able to convert a clients email into a Case. But for some reason its stopped working. I found the bugtracker for this and apparently its known, but the bug has been closed. It was found in 7.11.1 I believe.

I upgraded to 7.11.3 but it doesnt appear to be resolved. I did a clean install of 7.11.3, same issue. I then did a clean issue of 7.10.15. Still not working.

Running on Ubuntu 18.04 LTS with all default versions (Apache, PHP, MariaDB).

I found a few things in the SuiteCRM log that look suss. This text only displays when I set the log to 'Info'.
Wed Apr 10 09:59:05 2019 [2471][1][INFO] Query:UPDATE job_queue 					SET `assigned_user_id`='1',`name`='Check Inbound Mailboxes',`date_modified`='2019-04-09 23:59:02',`scheduler_id`='4afc8809-dfd6-59bb-94ed-5cac9c655c08',`execute_time`='2019-04-09 23:59:00',`status`='done',`resolution`='success',`message`='Warning [2]: Declaration of AOPInboundEmail::handleCreateCase(Email $email, $userId) should be compatible with InboundEmail::handleCreateCase($email, $userId) in /var/www/html/suitecrm/modules/InboundEmail/AOPInboundEmail.php on line 27\nWarning [2]: count(): Parameter must be an array or an object that implements Countable in /var/www/html/suitecrm/modules/InboundEmail/InboundEmail.php on line 6126\nWarning [2]: imap_append() expects at least 3 parameters, 1 given in /var/www/html/suitecrm/include/Imap/ImapHandler.php on line 456\n',`target`='function::pollMonitoredInboxesAOP',`data`=NULL,`requeue`=0,`retry_count`=NULL,`failure_count`=NULL,`job_delay`=0,`client`='CRONe0f3855106ec70d44f4ededfc583bcc8:2471',`percent_complete`=NULL

The comes up when Log set to 'Error'. Keeps coming up.
Wed Apr 10 10:14:01 2019 [2759][1][ERROR] ImapHandler trying to use a non valid resource stream.

If I am missing something, great. But I have been trying to find a reason for days. Outbound emails work fine. I can connect to my external IMAP server and send emails from the servers Terminal. Definitely no connection issues. Cron is working fine as I can see other scheduled tasks going ahead.

The external server isOffice365 which has been setup to pass traffic, and as mentioned, I can connect via command line.

Any assistance would be greatly appreciated. I would prefer not to have to roll back to resolve this.

Regards,
Mike.
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Whats going on with Group Email Incoming?? 1 month 1 week ago #80143

  • mallen1278
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Just set the logs to 'Warn' and notice this.
Wed Apr 10 10:23:06 2019 [2896][1][WARN] An Imap error detected: "IMAP search error"
Wed Apr 10 10:23:06 2019 [2896][1][WARN] An Imap error detected: "IMAP expunge error"
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Whats going on with Group Email Incoming?? 1 month 1 week ago #80310

  • mallen1278
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Am I the only one having this issue guys? Or is there a fix on the way?
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Whats going on with Group Email Incoming?? 1 month 2 days ago #82112

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No response?
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Whats going on with Group Email Incoming?? 1 month 1 day ago #82142

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I found bug #6876 in Github that appears to be the same issue. But this bug was logged back in Feb and has been closed. I would assume it was fixed, but apparently not. I'm new to Github so not sure how to check.
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Whats going on with Group Email Incoming?? 1 month 1 day ago #82146

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OK, this seems to be an issue with Exchange Online. I created a subdomain email account through my hosting provider and the emails come through???

Still trying to figure out why.
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Whats going on with Group Email Incoming?? 1 month 18 hours ago #82158

  • incofast
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Mallen1278,
I'm having the same issue. I'm upgrading from 7.8.2 to latest version, but both 7.11.3 and 7.10.15 can't create cases reading an Exchange Online mailbox (7.8.2 does it). Same error as yours.

I'm trying to work it out (there's also GitHub issue #6866).
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82805

  • mallen1278
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Any luck figuring it out? Fresh install of 7.11.4 and still not sending emails. Extremely frustrating. I'm not using most of the CRM features. Mainly Case Creation. Prefer not to have to downgrade. But this issue has been around for months. Bug is still open with no responses. And no Dev responses to this post.

I know Linux is connecting as I could connect to Exchange Online via CLI and send emails. I can send fine in SCRM. Just cannot receive.
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82806

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Bug #7186 is around a month old and is exactly the same issue.

Bit concerning that a bug like this goes without acknowledgement. 7186 is with Gmail so we know this is a problem on two of the largest email systems out there. Wondering if they are planning on removing Automatic Case creation completely and this is just a Scream test.
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82807

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Also, the Zuver account I tried with does receive emails and create cases, but the Case Creation email template doesnt work. It sends but its ignoring the From Email in the Group email and AOP. Its sending from the system email and its missing details such as Case number.

Email shows this:

Hi $contact_first_name $contact_last_name,

We've received your case $acase_name (# $acase_case_number) on $acase_date_entered

Status $acase_status
Reference $acase_case_number
Description $acase_description
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82809

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FYI 7.10.11 works with Exchange. But its not perfect. Nothing to do with Exchange. AOP is broken. If you enter in the Support Email address in AOP you get duplicate emails. And the response is still coming from the system email. Trying to figure out if this is a Settings issue. Pretty sure it was working before. Just cannot remember which version was working.
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82818

  • pgr
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Guys, which version of PHP are you running?

Are they within this spec? docs.suitecrm.com/admin/compatibility-matrix/

If they are, I want to focus on this error here:
Wed Apr 10 09:59:05 2019 [2471][1][INFO] Query:UPDATE job_queue 					SET `assigned_user_id`='1',`name`='Check Inbound Mailboxes',`date_modified`='2019-04-09 23:59:02',`scheduler_id`='4afc8809-dfd6-59bb-94ed-5cac9c655c08',`execute_time`='2019-04-09 23:59:00',`status`='done',`resolution`='success',`message`='Warning [2]: Declaration of AOPInboundEmail::handleCreateCase(Email $email, $userId) should be compatible with InboundEmail::handleCreateCase($email, $userId) in /var/www/html/suitecrm/modules/InboundEmail/AOPInboundEmail.php on line 27\nWarning [2]: count(): Parameter must be an array or an object that implements Countable in /var/www/html/suitecrm/modules/InboundEmail/InboundEmail.php on line 6126\nWarning [2]: imap_append() expects at least 3 parameters, 1 given in /var/www/html/suitecrm/include/Imap/ImapHandler.php on line 456\n',`target`='function::pollMonitoredInboxesAOP',`data`=NULL,`requeue`=0,`retry_count`=NULL,`failure_count`=NULL,`job_delay`=0,`client`='CRONe0f3855106ec70d44f4ededfc583bcc8:2471',`percent_complete`=NULL

@mallen1278, do you still get this error?

@incofast do you have it too?

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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Whats going on with Group Email Incoming?? 2 weeks 2 days ago #82831

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Running Ubuntu 18.04 LTS with all default packages. So PHP 7.2.

Are you saying that others are not having this issue? Can you confirm the latest release works on your end. Because I seem to be having issues with all versions. Version 7.10.11 (The oldest I tested) seems to have the least issues. I have 7.10.11, 7.10.16, and 7.11.4 running side by side, but all on the same server. If a different Distro would be better, fine, I'll give it a go.
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Whats going on with Group Email Incoming?? 2 weeks 1 day ago #82835

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I can't run any email tests right now, sorry

If you can let me know about the PHP errors, I think I can do something about those even with the limited time I have.

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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Whats going on with Group Email Incoming?? 2 weeks 1 day ago #82840

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Well I downloaded a fresh copy of CentOS 7.6 for testing, running PHP 7.1. Same issue. Actually worse. I can see the Cron is running. But for some reason the emails are coming in as emails, and no Case is being created. Was trying to run 7.10.16 on the new Hyper-V instance thinking that would be the least problematic.

I'm going to try 7.8 and see if it works.
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