500 - Internal server error when using Bulk Delete Contacts

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1

Hi All,
I have loaded over 1,000 records (contacts) into the database previously for testing purposes and now the time has come to delete these records, as they are no longer required. I am able to select all of the contacts using ‘Bulk Action’ and then select “Delete”. Previously this used to delete about 100-200 records at a time fore I used to get a “500 - Internal server error.” error message. Now this process only seems to delete about 20 records before I get the same error message. The time it takes for the error to appear is somewhere between 70 - 100 seconds.

Other posts along these lines seem to reference the setting in the php.ini file (and web-server has been re-started).
The values I have at the moment are:

post_max_size = 120
Upload_max_size = 60m
max_input_time = 120
max_execution_time

PS: This same issue also occurs with all other bulk deletes (accounts etc).

Any help appreciated
Thanks
Nathan

2

Please check apache error log you can find the actual reason for the crash.
It could be an issue of timeout.

3

you omitted the value of max_execution_time

Try to increase it significantly Maybe it solves the issue.

4

Thankyou Amaruissi,
I currently have this parameter set to 200 seconds, which is probably not a huge number but the timeout occurs between 70 - 100 seconds usually. So I don’t think this will fix it, but am happy to increase it to 1,000 and give it another try. Thanks for your rely.
Regards
Nathan