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TOPIC: Print as PDF produces corrupted PDFs

Print as PDF produces corrupted PDFs 2 months 1 week ago #77718

broms
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Just like title says, I'm trying to save invoices as PDFs. Whenever I use the Print as PDF option, the output is un-openable (Acrobat says it's been damaged). When I use the E-Mail PDF option, the output is fine.
On the Invoice page, I'm getting some php warnings:

Notice: Undefined variable: module_sub_panels in /srv/http/suitecrm/include/SubPanel/SubPanelTiles.php on line 402

Warning: array_map(): Expected parameter 2 to be an array, null given in /srv/http/suitecrm/include/SubPanel/SubPanelTiles.php on line 402

My logs are kind of a mess, I'm getting the same error hundreds of times (up to 4 times per second):

Tue Feb 12 15:44:03 2019 [26955][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.

but other than that I can't see anything specific about PDF errors.
Any ideas on getting readable PDFs or on resolving the pop error?

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Print as PDF produces corrupted PDFs 2 months 1 week ago #77799

pgr Offline Administrator Posts: 9600 Thank you received: 1445 Karma: 344	There was a similar issue recently here in the Forums... I don't remember if it had a solution. You don't say your version of SuiteCRM or of PHP...
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77803

broms Offline New Member Posts: 6 Karma: 0	php = 7.3.2-1 suitecrm = 7.11.1
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77815

pgr Offline Administrator Posts: 9600 Thank you received: 1445 Karma: 344	Is this your own server, or is it shared hosting? Can you run "composer update" from the root of your SuiteCRM installation? This is to update dependencies, including the PDF engine.
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77825

broms Offline New Member Posts: 6 Karma: 0	I was able to run composer update. After restarting the webserver, the problem of corrupted PDFs when using Print as PDF option persists.
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77850

pgr Offline Administrator Posts: 9600 Thank you received: 1445 Karma: 344	Can you please open an Issue on Github with this? I think it's a bug. Basically the PHP warning are not relevant, but since they get dumped inside the file contents they end up breaking the PDF file produced...
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77853

broms
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So I was opening the issue and re-checked the logs, I've actually got a bunch of PHP Warnings in my server log, like 20,000 lines of errors from the template parser (/srv/http/suitecrm/modules/AOS_PDF_Templates/templateParser.php), with the last warning being:

PHP Warning:  opendir(/srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/tmp): failed to open dir: No such file or directory in /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php on line 7506, referer: http://my_host/suitecrm/index.php?action=ajaxui

mpdf.php is there though:

ls -l /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/
total 1416
-rwxrwxr-x 1 me http    1214 Feb  9 23:37  CHANGELOG.txt
drwxrwsr-x 2 me http    4096 Feb  9 23:37  classes
-rwxrwxr-x 1 me http    5358 Feb  9 23:37  compress.php
-rwxrwxr-x 1 me http    3853 Feb  9 23:37  config_cp.php
-rwxrwxr-x 1 me http    8517 Feb  9 23:37  config_fonts.php
-rwxrwxr-x 1 me http   23494 Feb  9 23:37  config.php
-rwxrwxr-x 1 me http    4834 Feb  9 23:37  CREDITS.txt
drwxrwsr-x 2 me http    4096 Feb  9 23:37  font
-rwxrwxr-x 1 me http    5465 Feb  9 23:37 'FONT INFO.txt'
drwxrwsr-x 2 me http    4096 Feb  9 23:37  graph_cache
-rwxrwxr-x 1 me http   26225 Feb  9 23:37  graph.php
drwxrwsr-x 2 me http    4096 Feb  9 23:37  iccprofiles
drwxrwsr-x 2 me http    4096 Feb  9 23:37  includes
-rwxrwxr-x 1 me http   18009 Feb  9 23:37  LICENSE.txt
-rwxrwxr-x 1 me http     463 Feb  9 23:37  mpdf.css
drwxrwsr-x 3 me http    4096 Feb  9 23:37  mpdfi
-rwxrwxr-x 1 me http 1281512 Feb  9 23:37  mpdf.php
drwxrwsr-x 2 me http    4096 Feb  9 23:37  patterns
-rwxrwxr-x 1 me http    1143 Feb  9 23:37  progbar.css
drwxrwsr-x 2 me http    4096 Feb 12 14:03  ttfontdata
drwxrwsr-x 2 me http    4096 Feb  9 23:37  ttfonts
drwxrwsr-x 2 me http    4096 Feb  9 23:37  utils

I don't have a tmp directory in suitecrm/modules/AOS_PDF_Templates/PDF_Lib, but I don't know why it's not finding mdpf.php, it's there and everything is read/write/executable from the http group. Is there more troubleshooting I can do here, or should I go ahead and report the issue on github?

Last Edit: 2 months 1 week ago by broms.

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Print as PDF produces corrupted PDFs 2 months 1 week ago #77859

broms Offline New Member Posts: 6 Karma: 0	Also tried doing mkdir /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/tmp & chmod g+rwx /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_lib/tmp but that didn't fix the issue either.
	Last Edit: 2 months 1 week ago by broms. The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 2 months 1 week ago #77868

pgr Offline Administrator Posts: 9600 Thank you received: 1445 Karma: 344	The bug I was saying should be reported is the one about the PHP warnings appearing inside the PDF file. There might be others, but I would treat them separately...
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77870

broms Offline New Member Posts: 6 Karma: 0	I'm a little confused what I should be reporting. Which php warnings are getting dumped inside the PDF?
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Print as PDF produces corrupted PDFs 2 months 1 week ago #77894

pgr Offline Administrator Posts: 9600 Thank you received: 1445 Karma: 344	Sorry, my bad - I thought that's what you were writing about in your first post (I probably jumped into conclusions because of having recently seen a similar case). But you can confirm this if you please. Try opening the corrupted PDF in a text editor (like Notepad) and see if starts with PHP Warnings. I think that is the cause for Adobe not recognizing it.
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Print as PDF produces corrupted PDFs