Welcome, Guest

TOPIC: Print as PDF produces corrupted PDFs

Print as PDF produces corrupted PDFs 6 months 1 week ago #77718

broms
Offline
New Member
Posts: 9
Karma: 0

Just like title says, I'm trying to save invoices as PDFs. Whenever I use the Print as PDF option, the output is un-openable (Acrobat says it's been damaged). When I use the E-Mail PDF option, the output is fine.
On the Invoice page, I'm getting some php warnings:

Notice: Undefined variable: module_sub_panels in /srv/http/suitecrm/include/SubPanel/SubPanelTiles.php on line 402

Warning: array_map(): Expected parameter 2 to be an array, null given in /srv/http/suitecrm/include/SubPanel/SubPanelTiles.php on line 402

My logs are kind of a mess, I'm getting the same error hundreds of times (up to 4 times per second):

Tue Feb 12 15:44:03 2019 [26955][1][ERROR] Pop error level. Try to remove the error_reporting() function from your code.

but other than that I can't see anything specific about PDF errors.
Any ideas on getting readable PDFs or on resolving the pop error?

The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 1 week ago #77799

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	There was a similar issue recently here in the Forums... I don't remember if it had a solution. You don't say your version of SuiteCRM or of PHP...
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 1 week ago #77803

broms Offline New Member Posts: 9 Karma: 0	php = 7.3.2-1 suitecrm = 7.11.1
	The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 6 days ago #77815

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	Is this your own server, or is it shared hosting? Can you run "composer update" from the root of your SuiteCRM installation? This is to update dependencies, including the PDF engine.
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 6 days ago #77825

broms Offline New Member Posts: 9 Karma: 0	I was able to run composer update. After restarting the webserver, the problem of corrupted PDFs when using Print as PDF option persists.
	The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 6 days ago #77850

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	Can you please open an Issue on Github with this? I think it's a bug. Basically the PHP warning are not relevant, but since they get dumped inside the file contents they end up breaking the PDF file produced...
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 6 days ago #77853

broms
Offline
New Member
Posts: 9
Karma: 0

So I was opening the issue and re-checked the logs, I've actually got a bunch of PHP Warnings in my server log, like 20,000 lines of errors from the template parser (/srv/http/suitecrm/modules/AOS_PDF_Templates/templateParser.php), with the last warning being:

PHP Warning:  opendir(/srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/tmp): failed to open dir: No such file or directory in /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/mpdf.php on line 7506, referer: http://my_host/suitecrm/index.php?action=ajaxui

mpdf.php is there though:

ls -l /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/
total 1416
-rwxrwxr-x 1 me http    1214 Feb  9 23:37  CHANGELOG.txt
drwxrwsr-x 2 me http    4096 Feb  9 23:37  classes
-rwxrwxr-x 1 me http    5358 Feb  9 23:37  compress.php
-rwxrwxr-x 1 me http    3853 Feb  9 23:37  config_cp.php
-rwxrwxr-x 1 me http    8517 Feb  9 23:37  config_fonts.php
-rwxrwxr-x 1 me http   23494 Feb  9 23:37  config.php
-rwxrwxr-x 1 me http    4834 Feb  9 23:37  CREDITS.txt
drwxrwsr-x 2 me http    4096 Feb  9 23:37  font
-rwxrwxr-x 1 me http    5465 Feb  9 23:37 'FONT INFO.txt'
drwxrwsr-x 2 me http    4096 Feb  9 23:37  graph_cache
-rwxrwxr-x 1 me http   26225 Feb  9 23:37  graph.php
drwxrwsr-x 2 me http    4096 Feb  9 23:37  iccprofiles
drwxrwsr-x 2 me http    4096 Feb  9 23:37  includes
-rwxrwxr-x 1 me http   18009 Feb  9 23:37  LICENSE.txt
-rwxrwxr-x 1 me http     463 Feb  9 23:37  mpdf.css
drwxrwsr-x 3 me http    4096 Feb  9 23:37  mpdfi
-rwxrwxr-x 1 me http 1281512 Feb  9 23:37  mpdf.php
drwxrwsr-x 2 me http    4096 Feb  9 23:37  patterns
-rwxrwxr-x 1 me http    1143 Feb  9 23:37  progbar.css
drwxrwsr-x 2 me http    4096 Feb 12 14:03  ttfontdata
drwxrwsr-x 2 me http    4096 Feb  9 23:37  ttfonts
drwxrwsr-x 2 me http    4096 Feb  9 23:37  utils

I don't have a tmp directory in suitecrm/modules/AOS_PDF_Templates/PDF_Lib, but I don't know why it's not finding mdpf.php, it's there and everything is read/write/executable from the http group. Is there more troubleshooting I can do here, or should I go ahead and report the issue on github?

Last Edit: 6 months 6 days ago by broms.

The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 5 days ago #77859

broms Offline New Member Posts: 9 Karma: 0	Also tried doing mkdir /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_Lib/tmp & chmod g+rwx /srv/http/suitecrm/modules/AOS_PDF_Templates/PDF_lib/tmp but that didn't fix the issue either.
	Last Edit: 6 months 5 days ago by broms. The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 5 days ago #77868

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	The bug I was saying should be reported is the one about the PHP warnings appearing inside the PDF file. There might be others, but I would treat them separately...
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 5 days ago #77870

broms Offline New Member Posts: 9 Karma: 0	I'm a little confused what I should be reporting. Which php warnings are getting dumped inside the PDF?
	The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 6 months 4 days ago #77894

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	Sorry, my bad - I thought that's what you were writing about in your first post (I probably jumped into conclusions because of having recently seen a similar case). But you can confirm this if you please. Try opening the corrupted PDF in a text editor (like Notepad) and see if starts with PHP Warnings. I think that is the cause for Adobe not recognizing it.
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 3 months 1 day ago #83452

broms Offline New Member Posts: 9 Karma: 0	sorry to bump this after so long. I checked the pdf output in a text editor and there are indeed around 1100 lines of errors preceding the pdf usual content.
	The administrator has disabled public write access.

Print as PDF produces corrupted PDFs 3 months 1 day ago #83481

pgr Offline Administrator Posts: 10664 Thank you received: 1603 Karma: 363	I am not sure if this was already solved, but please try upgrading to the latest SuiteCRM and checking again.
	My SuiteCRM In-depth blog. Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask! The administrator has disabled public write access.

Forum

SuiteCRM Forum - English Language

SuiteCRM General Discussion

Print as PDF produces corrupted PDFs