Upgrade from SuiteCRM 7.10.7 to 7.10.11 Stops on Blank Screen

michellegoldmandev · 17 December 2018 13:31

I’m using SuiteCRM 7.10.7, SQL Server 2014 and PHP 7.2 and am trying to upgrade using the upgrade wizard in the admin panel. After system check successfully completes, I click next and get a blank screen. No errors in my Suitecrm.log file. I did increase my php.ini upload file size to 50MB.

I have this in my PHP error log:

[17-Dec-2018 13:16:31 Europe/Dublin] PHP Notice: Undefined index: issued_c in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\Dashlets\DashletGeneric.php on line 400
[17-Dec-2018 13:16:31 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 133
[17-Dec-2018 13:16:31 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 139
[17-Dec-2018 13:16:37 Europe/Dublin] PHP Notice: Undefined index: issued_c in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\Dashlets\DashletGeneric.php on line 400
[17-Dec-2018 13:16:37 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 133
[17-Dec-2018 13:16:37 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 139
[17-Dec-2018 13:24:11 Europe/Dublin] PHP Warning: require_once(upload://upgrades/module/project_Time2018_08_02_154044-restore/custom/modulebuilder/packages/Time/zips/Time2018_08_02_022000-manifest.php): failed to open stream: “UploadStream::stream_open” call failed in C:\inetpub\Dev\dev.roofdini.biscayneroofing.com\modules\UpgradeWizard\uw_utils.php on line 953
[17-Dec-2018 13:24:11 Europe/Dublin] PHP Fatal error: require_once(): Failed opening required ‘upload://upgrades/module/project_Time2018_08_02_154044-restore/custom/modulebuilder/packages/Time/zips/Time2018_08_02_022000-manifest.php’ (include_path=‘C:\inetpub\Dev\dev.roofdini.biscayneroofing.com;C:\inetpub\Dev\dev.roofdini.biscayneroofing.com\include/…;.;C:\php\pear’) in C:\inetpub\Dev\dev.roofdini.biscayneroofing.com\modules\UpgradeWizard\uw_utils.php on line 953
[17-Dec-2018 13:25:07 Europe/Dublin] PHP Notice: Undefined index: issued_c in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\Dashlets\DashletGeneric.php on line 400
[17-Dec-2018 13:25:08 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 133
[17-Dec-2018 13:25:08 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 139
[17-Dec-2018 13:25:13 Europe/Dublin] PHP Notice: Undefined index: issued_c in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\Dashlets\DashletGeneric.php on line 400
[17-Dec-2018 13:25:13 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 133
[17-Dec-2018 13:25:13 Europe/Dublin] PHP Notice: Undefined index: width in C:\inetpub\Dev\roofdini.biscayneroofing.com\include\ListView\ListViewSmarty.php on line 139

And I have this in my SuiteCRM upgradewizard.log:

Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - setting session variables…
Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - -----------------------------------------------------------------------------
Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - Upgrade started. At start.php
Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - at unlinkUWTempFiles()
Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - finished!
Mon, 17 Dec 2018 13:22:59 +0000 [UpgradeWizard] - resetting $_SESSION
Mon, 17 Dec 2018 13:23:01 +0000 [UpgradeWizard] - setting session variables…
Mon, 17 Dec 2018 13:23:01 +0000 [UpgradeWizard] - [At systemCheck.php]
Mon, 17 Dec 2018 13:23:01 +0000 [UpgradeWizard] - Starting file permission check…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Finished file permission check.
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Starting database permissions check…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking CREATE TABLE permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking INSERT INTO permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking UPDATE TABLE permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking SELECT permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking DELETE FROM permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Checking DROP TABLE permissions…
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - No permissions errors found!
Mon, 17 Dec 2018 13:23:25 +0000 [UpgradeWizard] - Finished database permissions check.
Mon, 17 Dec 2018 13:24:11 +0000 [UpgradeWizard] - setting session variables…
Mon, 17 Dec 2018 13:24:11 +0000 [UpgradeWizard] - At upload.php
Mon, 17 Dec 2018 13:24:11 +0000 [UpgradeWizard] - finding new files for upgrade

pgr · 17 December 2018 14:10

You seem to have some left-overs from previous installations, namely something about ProjectTime which I never heard of, it might be a plug-in, or some custom module you have.

You can try clearing up the “upload/upgrades” directory before retrying. Start with renaming directories to something else, then you can delete them later if they prove unnecessary.

Try renaming “upload/upgrades/modules”, and “upload/upgrades/patch”, or maybe even the entire “upload/upgrades”.

michellegoldmandev · 10 January 2019 14:42

Thank you. I was able to get working.

halooooom · 2 February 2019 02:11

Tried this, still no luck

Sat Feb 2 02:09:37 2019 [7026][1][FATAL] Exception handling in /var/www/html/apps/uxg/include/MVC/Controller/SugarController.php:402
Sat Feb 2 02:09:37 2019 [7026][1][FATAL] Exception in Controller: Directory name must not be empty.
Sat Feb 2 02:09:37 2019 [7026][1][FATAL] backtrace:

halooooom · 2 February 2019 02:42

what changes did you make? I seamlingly tried every combination update still stuck on blank screen

pgr · 2 February 2019 12:19

@haloooom

there are 3 logs:

suitecrm.log
php_errors.log (or whatever your web server log is called, check your php.ini to find out)
upgradeWizard.log

Please check all of them to see if you find any clues.