SuiteCRM version 7.10.9
In email module, the inserted image in the received email is not shown. Is this a correct behaviour?
This looks like your issue
https://github.com/salesagility/SuiteCRM/issues/5662
Funny, its’ not new, but it was being discussed today…
Just want to find out from the rest.
Do you have the same issue or is it just my system?
Sorry, I don’t have a proper test system where I can test emails right now.
But if you try some of the things mentioned on that Github issue, you will soon realize whether you’re seeing the same issue as they are. For example, try the different file types as pstevens71 describes.
I tested sending an email from Outlook with a png image inserted. But the outcome is still the same - no image shown in the received email in the Email module.
Ok, and can you please provide the URL that is behind that broken image?
Let’s go looking for that png, check if it is in your system, has correct permissions, etc.!
There is no URL. There is also no related error message in system log.
Ok… .that “cid” notation is a MIME inline image. I wonder if the inline image was sent correctly, and included in the email content. If you can get that email into some email client that has a “view source” of email option, we could check that.
See here for an example of an email source with inline image attached: https://github.com/salesagility/SuiteCRM/issues/1521#issuecomment-252877233
If the email source is ok, then it’s SuiteCRM having trouble displaying the inline image. Are we sure that this used to work? I would love to be able try the exact same email on an older version of SuiteCRM…
I am able to see the inserted image in my Roundcube webmail
Here is the partial email source
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Content-Type: text/html;
boundary="----=_NextPart_000_0001_01D4684C.C57F1430";
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><!--[if !mso]><style>v\:* =
{behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
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panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
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panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:"Open Sans";
panose-1:2 11 6 6 3 5 4 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
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<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
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<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
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vitae hendrerit nulla. Fusce eu libero consequat lacus cursus tempor et =
sed arcu. Sed ornare eleifend purus semper sollicitudin. Phasellus =
tempor nec felis sit amet ornare. Vestibulum sagittis placerat dictum. =
Morbi ac nisi feugiat, malesuada nunc et, iaculis lorem. Cras accumsan =
tellus at mi ullamcorper, id aliquam massa malesuada. Vestibulum eget =
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imperdiet elit, quis accumsan odio sodales nec. Mauris eget leo =
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nd:white'><span style=3D'font-size:10.5pt;font-family:"Open =
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<img =
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Integer ac sodales ipsum. Nam facilisis sem at odio commodo imperdiet =
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litora torquent per conubia nostra, per inceptos himenaeos. Donec et =
porttitor dui, ut vehicula magna. Vivamus in sem nibh. Pellentesque =
venenatis ex justo, a posuere nibh feugiat nec. Ut ultrices velit eu =
turpis placerat, nec maximus ex volutpat.<o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p></div></body></html>
------=_NextPart_001_0038_01D46D81.1128C3C0--
------=_NextPart_000_0037_01D46D81.1128C3C0
Content-Type: image/png;
name="image001.png"
Content-Transfer-Encoding: base64
Content-ID: <image001.png@01D4684C.C4FF35D0>
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To clarify, this is not a new issue in 7.10.9. I have not seen it working before. Hence, I am wondering whether this is only happening to my system.
I just checked in a 7.8.x and inline images appear ok. I am not sure about 7.9, didn’t test.
I’d say you can open a new issue on GitHub with this, maybe it got broken for some reason.
Can confirm I experience the exact same issue. It was present on 7.8.3 and I just upgraded to 7.10.10 and it’s still present.
Just for reference, the issue on GitHub is this