Good Afternoon Folks,
As stated, I am brand new to SuiteCRM and exploring what it might be able to do for our company (possibly transitioning off of NetSuite). I am still reading documentation but wanted to get your thoughts on a couple of items. We are a contact center, thus we have many clients under one CRM. Due to this, in NetSuite, our case form actually has 30+ different layouts (different fields based on data that the client would like to collect, etc etc etc). The user would have a role assigned to them, that role would dictate which form would be used for cases, calls, customers, etc. After an initial review of the administration console in SuiteCRM, it appears to me that the case form can only have one layout structure (am I missing something). Is this really the case? I did see that there is a module builder, but it doesn't appear that I can build a module with the same structure as a case (e.g. the ability to add updates to the case and have a history section, etc). I sincerely apologize I am sure this question is a green as it gets. I just want to get a general idea if I can have multiple clients under one roof, using the security roles to dictate what case forms, data, etc the end user can see. Thanks in advance for any information. Back to the documentation for me.
Best Regards,
Steve