We successfully use marketing companies and send e-mails. A couple of days ago, marketing companies stopped sending e-mails. We looked at the logs and found the following errors:
[Error retrieving template for the email campaign. template_id = 9f0d0646-1bf4-3da9-500a-5ad6dcec5796
[:error] [pid 1441] [client 10.1.29.145:55554] PHP Warning: Illegal string offset 'cookie_name' in /var/www/crm/cache/smarty/templates_c/%%E2^E2B^E2BC33C5%%SubPanelTiles.tpl
.php on line 41, referer: https://crm.***.ru/index.php?action=WizardMarketing&module=Campaigns&return_module=Campaigns&return_action=WizardHome&return_id=5326ce95-f3ca-5cd3-0eed-5afe601de523&campaign_i
d=5326ce95-f3ca-5cd3-0eed-5afe601de523&jump=3&show_wizard_marketing=1&marketing_id=4f667952-6968-9cbf-67c5-5afe61d27ced&record=4f667952-6968-9cbf-67c5-5afe61d27ced&campaign_type=Email
[:error] [pid 1441] [client 10.1.29.145:55554] PHP Notice: Undefined index: type in /var/www/crm/include/SubPanel/SubPanel.php on line 450, referer: https://crm.***.ru.r
u/index.php?module=Campaigns&action=TrackDetailView&record=5326ce95-f3ca-5cd3-0eed-5afe601de523
We create the company with the help of a wizard. And during the year there were no problems.
We tried to do a âQuick Repair and Rebuildâ, created new templates and used old templates, but the result is the same - sending emails does not work.
We use the version of SuiteCRM 7.7.4.
Has anyone encountered such a case?
I will be grateful for any advice and help.
If additional information is required, please let me know.
SELECT
email_templates.* FROM email_templates WHERE email_templates.id =
'9f0d0646-1bf4-3da9-500a-5ad6dcec5796' AND email_templates.deleted=0
LIMIT 0,1
If the database is not giving an error, can you check if there are any PHP errors in your Web server log (often called php_errors.log or errors.log)
I repeated the sending with a new template in order to be sure that
there is the template.
I got the same error with a new template ID:
In the crm log:
[23270][7b9af6e9-8c60-3883-433a-59673772c91b][INFO] Query:SELECT
email_templates.* FROM email_templates WHERE email_templates.id =
âa22b00fe-8034-a6d4-105b-5afaee6469dfâ AND email_templates.deleted=0
LIMIT 0,1
Mon May 21 14:30:04 2018
[23270][7b9af6e9-8c60-3883-433a-59673772c91b][INFO] Query Execution
Time:0.00015497207641602
Mon May 21 14:30:04 2018
[23270][7b9af6e9-8c60-3883-433a-59673772c91b][FATAL] Error retrieving
template for the email campaign. template_id =
a22b00fe-8034-a6d4-105b-5afaee6469df
Mon May 21 14:30:04 2018
[23270][7b9af6e9-8c60-3883-433a-59673772c91b][FATAL] Error verifying
templates for the campaign, exiting
For the
SELECT
email_templates.* FROM email_templates WHERE email_templates.id =
âa22b00fe-8034-a6d4-105b-5afaee6469dfâ AND email_templates.deleted=0
LIMIT 0,1
PhpMyAdmin says:
MySQL returned an empty result set (i.e. zero rows). (Query took 0.0006
sec)
php error log is empty.
But in the module âEmail templateâ we see this template, but with the different ID
= âe663fdef-e58d-9a1f-7761-5b02ac8c64ceâ
itâs a very old version, which makes it much more difficult for me to test, or to track any fixes that have been applied in Github since that release
I canât explain why it was working before and now it isnât⌠did you upgrade something? Or install an add-on? Or deploy some customization?
Thatâs it.
The mailings worked fine until a certain time (Tuesday, May 15). Since October 2017.
We have never made any customization or changes in the module âMarketing campaignsâ.
On our other versions of SuiteCRM 7.7.4. this module works correctly and at the moment.
We want to manually assign the correct template ID to the database for the mass mailing. Where exactly in the database is the place for the template ID at the time of sending the mailing?
