Thunderbird plugin by Opacus Solutions is broken with 7.10

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1

I’ve gotten the impression that support for the Thunderbird plugin is something the fellas at Opacus only do in their spare time.

Can anyone recommend a low-cost alternative? I mostly use the plugin to archive e-mails to cases, contacts and so on. I don’t mind paying something for good software.

2

For Thunderbird I don’t believe you have any options. See: https://suitecrm.com/suitecrm/forum/suitecrm-outlook-plugin/11962-is-opacus-dead-makers-of-outlook-thunderbird-crm-plugin

When you say “broken”, what behaviour do you see exactly? The Pro version of the plugin appeared to work with 7.10 (I ran it in evaluation mode for a week and didn’t notice anything obviously amiss).

EDIT: Note that the Opacus folks claim SuiteCRM is still supported: https://twitter.com/enable_services/status/970703217041510401

3

it hangs when trying to look up cases. I just type in a case number. It was working in 7.9.x

4

My link to the Twitter post above got hosed—anyhow, they claim as of yesterday: “Hi Dave, yes the add-on is still supported. If you have any queries feel free to email helpdesk at opacus dot co dot uk”

Might be worth a shot.

5

yes, I have the plugin and no answer from Opacus about the promised (when I bought ) coming update for TB 60 … no answer at all… my impression of opacus is that they are a company run by one person (Jon) when he has spare time

if I move to Outlook…is there a plugin done by a professional company for Outlook?

Thx
Dan

6

Agreed with your observations about their general absence of communication.

They did update the plugin a couple of weeks back, and it looks like Thunderbird 60 is now supported:

7

HI, to be fair… they/he immediately reacted to my 2nd email and sent me the pre-version of the TB60 version, which works great.
I think this needs to be added for fairness

Dan

8

Thank you for the positive feedback about the new version.

9

SalesAgility provides a payed-for Outlook plugin:

https://store.suitecrm.com/addons/SuiteCRM-official-outlook-plugin

Any way, I prefer Thunderbird myself :slight_smile: and I would like to welcome back Opacus, your presence is needed and appreciated. Thanks for updating your plug-in.