Menu
Welcome, Guest
Username: Password: Remember me

TOPIC: $mod_strings.LBL_LOGO when changing the logo

$mod_strings.LBL_LOGO when changing the logo 1 week 3 days ago #89173

  • Louis@kgoleholdings.co.za
  • Louis@kgoleholdings.co.za's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Hi

I get an error $mod_strings.LBL_LOGO after saving an image to replace the default logo under system settings. How does one overcome this challenge.
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 3 days ago #89185

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
What is your SuiteCRM version?

If you're not using the latest, make sure you try with a Logo file that does NOT include a space in the filename, there was a bug related to that.

Also, did you set your ownerships/permissions correctly in Linux? Do you see "undefined" labels on some random screens?

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 3 days ago #89190

  • Louis@kgoleholdings.co.za
  • Louis@kgoleholdings.co.za's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
I am using version 7.11.8

I just changed permissions to 775 and yes I do get the "undefined" pop-out screen

The challenge still persists
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 3 days ago #89206

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Permissions only meaningful with the accompanying "ownership" settings (chown command).

Do you have SSH access to your server?

If you go in Admin / Schedulers, what do the instructions at the bottom say, exactly?

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 3 days ago #89224

  • Louis@kgoleholdings.co.za
  • Louis@kgoleholdings.co.za's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Note instructions below

In order to run SuiteCRM Schedulers, edit your web server user's crontab file with this command:
sudo crontab -e -u m4lb7qfchj50
... and add the following line to the crontab file:
* * * * * cd /home/m4lb7qfchj50/public_html/kgoleholdings.co.za/pallife; php -f cron.php > /dev/null 2>&1

I am on a shared hosting platform so I created a cron job on the cPanel with the command below

/usr/local/bin/php7.2 /home/m4lb7qfchj50/public_html/kgoleholdings.co.za/pallife; php -f cron.php > /dev/null 2>&1

Please advise if it should be in order
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 2 days ago #89251

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
Did you use this for the chown command?
chown -R m4lb7qfchj50 .

Then run a Quick Repair and Rebuild.

The idea is to make all files owned by the same user name that your web server is using to run.

Your cron command doesn't look correct. Maybe something like this
* * * * * cd /home/m4lb7qfchj50/public_html/kgoleholdings.co.za/pallife; /usr/local/bin/php7.2/php -f cron.php > /dev/null 2>&1

... IF that is in fact the correct path to your PHP executable. You can ask you hosting provider if it is.

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 1 day ago #89271

  • polymed
  • polymed's Avatar
  • Offline
  • New Member
  • Posts: 19
  • Thank you received: 3
  • Karma: 0
We have the same problem, but on Windows (Xampp) basis. Even after updating the same bug. A logo cannot be added.
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 16 hours ago #89319

  • Louis@kgoleholdings.co.za
  • Louis@kgoleholdings.co.za's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
The path is indeed correct and I have created a cron for chown. The problem still persists even after quick repair and rebuild
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 16 hours ago #89322

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
@Louis@kgoleholdings.co.za

In Admin / Schedulers, if you click to go inside a job, do they ALL show as "Last ran successfully: never"? Or can you find at least one that ran recently?

If none of them ran, please ask your hosting if the entire Crontab setting is correct or not. I can't guess how each hosting wants it done. If it is correct, they should be able to confirm to you (from their logs) that the file is being called.

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 15 hours ago #89329

  • Louis@kgoleholdings.co.za
  • Louis@kgoleholdings.co.za's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
I was advised to enable shell access in my cPanel. Then I was able to ssh into the web server to write commands for permissions and ownership. It seems to be working just fine now.

Thank you for your patience and assistance
The administrator has disabled public write access.

$mod_strings.LBL_LOGO when changing the logo 1 week 12 hours ago #89337

  • pgr
  • pgr's Avatar
  • Offline
  • Administrator
  • Posts: 10932
  • Thank you received: 1635
  • Karma: 371
No problem, I am glad you got it working!

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
The administrator has disabled public write access.
Time to create page: 0.034 seconds
Powered by Kunena Forum