Menu
SuiteCRM Pull Request Party hosted by SalesAgility
Welcome, Guest
Username: Password: Remember me

TOPIC: Users get frustrated: Close and Create New date/times are identical

Users get frustrated: Close and Create New date/times are identical 1 week 2 days ago #82058

  • DJuser
  • DJuser's Avatar
  • Offline
  • Senior Member
  • Posts: 64
  • Thank you received: 14
  • Karma: 2
Our users get frustrated wjen looking back in the Opportunities -especially when using the 'View Summary' button.
Because the order of the row in the History section does not follow the cronological order of the calls:

This happens when users use 'Close and Create Button' for a call: because it defaults to set the new call at the exact same date/time.
Hence a couple of quick calls or updates -and you end up with 3 or 4 entries -ALL with the same date and time.

Proposed solution:
When the button in clicked - the new Call should be set to the old-time plus 15 minutes.

Because -that way, the time for later actions will 100% be later than earlier ones.

This effect is true in the latest SuiteCRM demo at SuiteCRM.com - and also in Sugar 6.5

We are not PHP coders here - but it seems like it could be a small fix?
Or is it actually a big code challenge?!

DJ

PS -some people might say this is a problem only when Users are 'too lazy' to correctly set the Call Due date....!

But my answer - is that we shoudl make it as easy for users as we can!
The administrator has disabled public write access.

Users get frustrated: Close and Create New date/times are identical 1 week 2 days ago #82060

  • AlxGr
  • AlxGr's Avatar
  • Offline
  • Premium Member
  • Posts: 138
  • Thank you received: 23
  • Karma: 3
You can create a Workflow to alter those dates. I'll prefer a before save logichook to check those dates and add as many minutes as required
The administrator has disabled public write access.
Time to create page: 0.040 seconds
Powered by Kunena Forum