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TOPIC: Client communication in multiple languages

Client communication in multiple languages 4 months 1 week ago #68930

  • parijke
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Hi to you all,

We have multpile clients in different languages (German, Spanish, Dutch and English). We aiming on client communication in their native language so Spanish client gets Spanish quotes, and so on.

How is SuiteCRM able to handle this automatically? Can I set somewhere the customers language so the system sends out the right translations?
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Client communication in multiple languages 4 months 1 week ago #68966

  • pgr
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No, this is not possible out-of-the-box.

But since many things are template-based, you can have different templates and select them based on client language.

You might have to do some custom coding for the automatic parts... like case notifications, etc.

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Client communication in multiple languages 4 months 1 week ago #68983

  • parijke
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Ok thanks for thinking with me....

I cannot see where I can persist the client's language?

I can image I have multple templates with diff. languages (although they would all be almost the same). But I can't imagine how the system is able to select the right template based on the clients language.

Would be a really cool feature to:
- make labels in templates based on translatable strings
- be able to select the client's language

That way it would be very easy to work with customers in different langauges,
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Client communication in multiple languages 4 months 6 days ago #69012

  • parijke
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Is it doable to add custom fiields on contacts AND pdf templates called language and make a relationship between those fileds? So if a contact with a language spanish is chosen, automatically the template in spanish is shown / chosen?
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Client communication in multiple languages 4 months 6 days ago #69041

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I agree with having a custom field in Contacts to specify language. The same can be done on the templates side, or if you prefer you can use a naming convention (like WelcomeLetter.EN, WelcomeLetter.FR, etc)

The part about connecting the two, and make the correct one get selected for use, needs to be some custom PHP code. It might be necessary to do it in more than one place in the app (depending on the different situations where templates are used, and which ones you need to be multilingual).

My SuiteCRM In-depth blog.
Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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Client communication in multiple languages 4 months 4 days ago #69198

  • horus68
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pgr wrote:
I agree with having a custom field in Contacts to specify language.

Related: New Settings in InboundEmail and Multilanguage support for AOP
github.com/salesagility/SuiteCRM/pull/5721
|| SuiteCRM in your language crowdin.com/project/suitecrmtranslations ||
|| FAQ - Install/Update languages sites.google.com/site/translatingsuitecrm/faq ||
Last Edit: 4 months 4 days ago by horus68.
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