Gateway Time-out

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi, I’m updating suite from 7.2 beta 3 to 7.2 but i recive this error:

Gateway Time-out

The gateway did not receive a timely response from the upstream server or application.

Any idea?
thanks

2

Sounds like a timeout. How long did the page load for? What is the timeout set to on your web server?

Thanks,

Will.

3

The server here threw the same error.

Found the cause and the solution - on my server.

( Unrelated site note: you are probably running a reverse proxy in front of Apache. )

Submitted pull request.

https://github.com/salesagility/SuiteCRM/pull/137

You can fix your server. Edit .htaccess by hand.

Find “+FollowSymLinks” and replace with “+SymLinksIfOwnerMatch”

Save.

Reload the page.

It should work now.

Post back with your results.

4

ChrisC, I have not solved.
my timeout is 30sec.

5

Try this:

Add the following PHP configuration directives to your .htaccess file:


php_value memory_limit 80M
php_value post_max_size 75M
php_value upload_max_filesize 75M
php_value max_execution_time 601
php_value timeout 601

# PHP 5, Apache 1 and 2.
#<IfModule mod_php5.c>
php_value magic_quotes_gpc 0
php_value register_globals 0
php_value session.auto_start 0
php_value mbstring.http_input pass
php_value mbstring.http_output pass
php_value mbstring.encoding_translation 0
php_value memory_limit 128M
php_value post_max_size 75M
php_value upload_max_filesize 75M
php_value max_execution_time 601
php_value timeout 601
#</IfModule>

For more performance on large systems you can…

Edit the file “config_override.php”

The below configuration options should improve the performance of your SugarCRM installation, but may change the way some of the front-end looks. For a detailed explanation of the below configuration options, please see SugarCRM’s Performance Tweaks page.

http://support.sugarcrm.com/02_Documentation/04_Sugar_Developer/Sugar_Developer_Guide_6.5/02_Application_Framework/Performance/General_Performance_Tweaks/

Add the following SugarCRM configuration options to your config_override.php file:


$sugar_config['disable_count_query'] = true;
$sugar_config['disable_vcr'] = true;
$sugar_config['hide_subpanels'] = true;
$sugar_config['hide_subpanels_on_login'] = true;
$sugar_config['save_query'] = 'populate_only';
$sugar_config['verify_client_ip'] = false;
6

Nothing.
Can i update manualy?

7

I can not increase the server timeout.
Can i do a manually update? How?

Thanks.

8

Hello there.
Have the same issue here.
Running the Suite CRM here locally in the office on a virtualmin box, and yes. I have the same issue. :frowning:

Any ideas when the change doesn´t work?
Replace +FollowSymLinks with +SymLinksIfOwnerMatch
Any idea for virtualmin users?
Hoping to hear from you.
Regards,
Paco

9

reinstall everything?!

10

Hello.
Nope just solved it :wink:

Log in to your instance -> admin -> Repair -> Reconstruir archivo .htaccess (reconstruct .htaccess file)
Once clicked on this it solved me the issue…

thanks
regards,
Paco