Install Frustrations

SuiteCRM Forum - English Language Installation & Upgrade Help
1

I have been working through install issues all day and 1on1 doesn’t make it easy. However, I am now getting the following error that I can’t seem to resolve. Any help would be appreciated!

Fatal error: Uncaught Exception: Database failure. Please refer to suitecrm.log for details. in /homepages/45/d769467219/htdocs/SuiteCRM/include/utils.php:1777 Stack trace: #0 /homepages/45/d769467219/htdocs/SuiteCRM/include/database/DBManager.php(353): sugar_die(‘Database failur…’) #1 /homepages/45/d769467219/htdocs/SuiteCRM/include/database/DBManager.php(328): DBManager->registerError(‘Unable to retri…’, ‘Unable to retri…’, true) #2 /homepages/45/d769467219/htdocs/SuiteCRM/include/database/MysqliManager.php(179): DBManager->checkError(‘Unable to retri…’, true) #3 /homepages/45/d769467219/htdocs/SuiteCRM/modules/Administration/Administration.php(151): MysqliManager->query(‘SELECT category…’, true, ‘Unable to retri…’) #4 /homepages/45/d769467219/htdocs/SuiteCRM/include/entryPoint.php(198): Administration->retrieveSettings() #5 /homepages/45/d769467219/htdocs/SuiteCRM/index.php(47): require_once(’/homepages/45/d…’) #6 {main} thrown in /homepages/45/d769467219/htdocs/SuiteCRM/include/utils.php on line 1777 :angry:

2

It would be interesting to have the full error text, without those ellipsis (…). Can you get that from your web server log?

Do you have anything else in suitecrm.log or install.log?

Where exactly are you, when that error occurs?

And what is your version of Suitecrm and PHP?