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TOPIC: Failed Upgrade

Failed Upgrade 4 days 14 hours ago #75324

  • aeroflyte
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I'm running Version 7.10.7
Sugar Version 6.5.25 (Build 344) Windows 10 64 bit Hosted on a shared server at InMotion Hosting.



I have the version that doesn't increment the customer or account page list views and was under the understanding that an upgrade would remedy this.

I began the upgrade process and while it was doing a system check it threw this error:

Warning: Error while sending QUERY packet. PID=3803905 in /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/database/MysqliManager.php on line 137
Database failure. Please refer to suitecrm.log for details.

Here is the most recent log entry:

402
Fri Dec 7 21:18:21 2018 [3803905][1][FATAL] Exception in Controller: Database failure. Please refer to suitecrm.log for details.
Fri Dec 7 21:18:21 2018 [3803905][1][FATAL] backtrace:
#0 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/database/DBManager.php(353): sugar_die('Database failur...')
#1 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/database/DBManager.php(328): DBManager->registerError(' Query Failed: ...', ' Query Failed: ...', true)
#2 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/database/MysqliManager.php(177): DBManager->checkError(' Query Failed: ...', true)
#3 /home/compos24/SuiteCRM1.compositeautomation.com/dir/data/SugarBean.php(5519): MysqliManager->query('SELECT id FROM ...', true)
#4 /home/compos24/SuiteCRM1.compositeautomation.com/dir/modules/Administration/UpgradeHistory.php(171): SugarBean->build_related_list('SELECT id FROM ...', Object(UpgradeHistory))
#5 /home/compos24/SuiteCRM1.compositeautomation.com/dir/modules/Administration/UpgradeHistory.php(167): UpgradeHistory->getList('SELECT id FROM ...')
#6 /home/compos24/SuiteCRM1.compositeautomation.com/dir/modules/UpgradeWizard/index.php(312): UpgradeHistory->getAll()
#7 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/View/SugarView.php(840): include_once('/home/compos24/...')
#8 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile('/home/compos24/...')
#9 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/View/SugarView.php(207): ViewClassic->display()
#10 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/Controller/SugarController.php(432): SugarView->process()
#11 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#12 /home/compos24/SuiteCRM1.compositeautomation.com/dir/include/MVC/SugarApplication.php(109): SugarController->execute()
#13 /home/compos24/SuiteCRM1.compositeautomation.com/dir/index.php(52): SugarApplication->execute()
#14 {main}
Fri Dec 7 21:18:58 2018 [3810058][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Dec 7 21:23:47 2018 [3837232][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set

I appreciate any help anyone can provide as I am really stuck. Let me know if I can provide more information.

Thank you

John
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Failed Upgrade 4 days 9 hours ago #75326

  • urdhvatech
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Can you check mysql_error.log for the actual reason?
Thanks & Regards,
Team Urdhva Tech
Web : www.urdhva-tech.com
Skype : urdhvatech

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