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TOPIC: IMAP inbox stopped working after 7.8.21 upgrade

IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71693

  • blloyd
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Hi All,

Thanks for another upgrade - loving your hard work.

One problem - since upgrading to 7.8.21 the email inbox has stopped working. Whenever the page tries to load new email I get an error message: Exception occurred... Internal Server Error

It is still possible to send email from the Activity tab menu on Account / Contact / Lead pages however. Test emails sent from the Administration section also delivered correctly. It is not possible to edit mail account settings however.

The SuiteCRM.log file shows:
Fri Sep 14 16:11:01 2018 [2946][1][WARN] InboundEmail::connectMailserver: Request ssl is not defined
Fri Sep 14 16:11:01 2018 [2946][1][FATAL] Job c4e8b620-602b-977e-d7af-578e7bba7dd0 (Run Nightly Process Bounced Campaign Emails) failed in CRON run
Fri Sep 14 16:11:01 2018 [2946][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:11:01 2018 [2946][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:11:01 2018 [2946][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:12:01 2018 [2956][1][FATAL] Job runs too frequently, throttled to protect the system.
Fri Sep 14 16:12:01 2018 [2957][1][WARN] InboundEmail::connectMailserver: Request ssl is not defined
Fri Sep 14 16:12:01 2018 [2957][1][FATAL] Job c4e8b620-602b-977e-d7af-578e7bba7dd0 (Run Nightly Process Bounced Campaign Emails) failed in CRON run
Fri Sep 14 16:12:01 2018 [2957][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:12:01 2018 [2957][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:12:01 2018 [2957][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code
Fri Sep 14 16:12:24 2018 [1161][44bc535b-103d-dc6e-00c6-54a3d594bf4d][WARN] InboundEmail::connectMailserver: Request ssl is not defined

The Apache log shows:
[Fri Sep 14 16:10:44.392286 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP Notice:  Array to string conversion in /var/www/crm2015/modules/Emails/EmailUI.php on line 448, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392308 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP Stack trace:, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392313 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   1. {main}() /var/www/zzz/index.php:0, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392316 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   2. SugarApplication->execute() /var/www/crm2015/index.php:52, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392319 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   3. SugarController->execute() /var/www/crm2015/include/MVC/SugarApplication.php:105, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392321 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   4. SugarController->processView() /var/www/crm2015/include/MVC/Controller/SugarController.php:318, referer: http://zzzcrm2015/index.php
[Fri Sep 14 16:10:44.392323 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   5. ViewClassic->process() /var/www/crm2015/include/MVC/Controller/SugarController.php:371, referer: http://zzz.net/crm2015/index.php
[Fri Sep 14 16:10:44.392325 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   6. ViewClassic->display() /var/www/crm2015/include/MVC/View/SugarView.php:196, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392327 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   7. ViewClassic->includeClassicFile() /var/www/crm2015/include/MVC/View/views/view.classic.php:74, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392329 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   8. include_once() /var/www/crm2015/include/MVC/View/SugarView.php:777, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392331 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP   9. EmailUI->displayEmailFrame() /var/www/crm2015/modules/Emails/index.php:52, referer: http://zzz/crm2015/index.php
[Fri Sep 14 16:10:44.392333 2018] [:error] [pid 1492] [client 192.168.1.1:58766] PHP  10. EmailUI->_generateComposeConfigData() /var/www/crm2015/modules/Emails/EmailUI.php:141, referer: http://zzzcrm2015/index.php
[Fri Sep 14 16:10:58.738694 2018] [:error] [pid 1162] [client 192.168.1.1:58775] PHP Fatal error:  Uncaught Error: Class 'SuiteCRM\\StateSaver' not found in /var/www/crm2015/modules/InboundEmail/InboundEmail.php:5086\nStack trace:\n#0 /var/www/crm2015/modules/InboundEmail/InboundEmail.php(4951): InboundEmail->getImapConnection('{imap.1and1.co....', 'aaa@bbb....', 'vvvv', 32768)\n#1 /var/www/crm2015/modules/InboundEmail/InboundEmail.php(1766): InboundEmail->connectMailserver()\n#2 /var/www/crm2015/modules/Emails/EmailUIAjax.php(586): InboundEmail->checkEmail(false)\n#3 /var/www/crm2015/include/MVC/View/SugarView.php(777): include_once('/var/www/crm201...')\n#4 /var/www/crm2015/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile('modules/Emails/...')\n#5 /var/www/crm2015/include/MVC/View/SugarView.php(196): ViewClassic->display()\n#6 /var/www/crm2015/include/MVC/Controller/SugarController.php(371): SugarView->process()\n#7 /var/www/crm2015/include/MVC/Controller/SugarController.php(318): SugarController->processView()\n#8 /var/www/crm2015/include/MVC/SugarApplication.php(105): SugarCon in /var/www/crm2015/modules/InboundEmail/InboundEmail.php on line 5086, referer: http://zzz/crm2015/index.php?module=Emails&action=index&parentTab=Email
[Fri Sep 14 16:12:24.192545 2018] [:error] [pid 1161] [client 192.168.1.1:58799] PHP Fatal error:  Uncaught Error: Class 'SuiteCRM\\StateSaver' not found in /var/www/crm2015/modules/InboundEmail/InboundEmail.php:5086\nStack trace:\n#0 /var/www/crm2015/modules/InboundEmail/InboundEmail.php(4951): InboundEmail->getImapConnection('{imap.1and1.co....', 'fff@ttt...', 'uuuu', 32768)\n#1 /var/www/crm2015/modules/InboundEmail/InboundEmail.php(1643): InboundEmail->connectMailserver()\n#2 /var/www/crm2015/modules/Emails/EmailUIAjax.php(614): InboundEmail->checkEmailIMAPPartial(false, true)\n#3 /var/www/crm2015/include/MVC/View/SugarView.php(777): include_once('/var/www/crm201...')\n#4 /var/www/crm2015/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile('modules/Emails/...')\n#5 /var/www/crm2015/include/MVC/View/SugarView.php(196): ViewClassic->display()\n#6 /var/www/crm2015/include/MVC/Controller/SugarController.php(371): SugarView->process()\n#7 /var/www/crm2015/include/MVC/Controller/SugarController.php(318): SugarController->processView()\n#8 /var/www/crm2015/include/MVC/SugarApplication in /var/www/crm2015/modules/InboundEmail/InboundEmail.php on line 5086, referer: http://zzz/crm2015/index.php?module=Emails&action=index&parentTab=Email
Last Edit: 2 months 18 hours ago by pgr. Reason: removed links
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71694

  • blloyd
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I've just realised that my homepage and dashboards have disappeared too. I get nothing but a blank page now.
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71700

  • samus-aran
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Hi blloyd!

We are looking at this just now. We suspect it was faulty upgrade packs. we are testing things just now and hopefully get the latest up ASAP.
..........

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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71702

  • Dillon-Brown
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Hi blloyd,

I've updated the upgrade packs to resolve the issue you are seeing with the statesaver not found. You should be able to download the new packs and re-upgrade the same instance since it's the same version.

Thanks!
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71706

  • blloyd
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The fix has resolved the Inbox issue - thanks for that.

The dashboard/homepage is still not loading however. Do you have any guidance on that issue?

Thanks
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71709

  • samus-aran
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Blloyd are you able to provide logs for when you view your dashboard as the previous logs helped with the inbound issue.

Thanks
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71712

  • samus-aran
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I think someone else may be having the same issue so could you confirm your PHP version? That would be super.
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 1 day ago #71715

  • blloyd
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OK, sorry for the delay. I am using PHP version 7.0.8

In terms of logs, I have two. The first shows the problem straight after the upgrade:
[Fri Sep 14 19:18:26.306459 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP Fatal error:  require_once(): Failed opening required 'include/social/twitter/twitter_auth/twitteroauth/twitteroauth.php' (include_path='/var/www/crm2015:/var/www/crm2015/include/HTMLPurifier/standalone:/var/www/crm2015/include/..:.:/usr/share/php') in /var/www/crm2015/include/social/get_feed_data.php on line 45, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306461 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP Stack trace:, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306463 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   1. {main}() /var/www/crm2015/index.php:0, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306471 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   2. SugarApplication->execute() /var/www/crm2015/index.php:52, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306473 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   3. HomeController->execute() /var/www/crm2015/include/MVC/SugarApplication.php:105, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306476 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   4. HomeController->processView() /var/www/crm2015/include/MVC/Controller/SugarController.php:318, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306478 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   5. HomeViewList->process() /var/www/crm2015/include/MVC/Controller/SugarController.php:371, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306480 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   6. HomeViewList->display() /var/www/crm2015/include/MVC/View/SugarView.php:196, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306481 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   7. include() /var/www/crm2015/modules/Home/views/view.list.php:52, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306483 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   8. SugarFeedDashlet->getHeader() /var/www/crm2015/modules/Home/index.php:239, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306486 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP   9. SugarFeedDashlet->getPostForm() /var/www/crm2015/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php:520, referer: http://zzz/crm2015/index.php?module=Administration&action=repair
[Fri Sep 14 19:18:26.306488 2018] [:error] [pid 1073] [client 192.168.1.1:62869] PHP  10. include_once() /var/www/crm2015/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php:562, referer: http://zzz/crm2015/index.php?module=Administration&action=repair

I commented out the call to include/social/twitter/twitter_auth/twitteroauth/twitteroauth.php which restored access to the basic dashboard. However attempting to add any new modules or charts to the dashboard causes it to crash. Below is the stack trace after making the changes:
[Fri Sep 14 19:37:31.043982 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP Warning:  Declaration of & SugarWidgetFieldEnum::displayList($layout_def) should be compatible with SugarWidgetField::displayList(&$layout_def) in /var/www/crm2015/include/generic/SugarWidgets/SugarWidgetFieldenum.php on line 42, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.043987 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP Stack trace:, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.043990 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   1. {main}() /var/www/crm2015/index.php:0, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.043993 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   2. SugarApplication->execute() /var/www/crm2015/index.php:52, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.043996 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   3. HomeController->execute() /var/www/crm2015/include/MVC/SugarApplication.php:105, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.043998 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   4. HomeController->processView() /var/www/crm2015/include/MVC/Controller/SugarController.php:318, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044000 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   5. HomeViewList->process() /var/www/crm2015/include/MVC/Controller/SugarController.php:371, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044002 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   6. HomeViewList->display() /var/www/crm2015/include/MVC/View/SugarView.php:196, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044004 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   7. include() /var/www/crm2015/modules/Home/views/view.list.php:52, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044007 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   8. MyEmailsDashlet->process() /var/www/crm2015/modules/Home/index.php:236, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044012 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   9. MyEmailsDashlet->process() /var/www/crm2015/modules/Emails/Dashlets/MyEmailsDashlet/MyEmailsDashlet.php:95, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044014 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  10. MyEmailsDashlet->buildWhere() /var/www/crm2015/include/Dashlets/DashletGeneric.php:392, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044017 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  11. LayoutManager->getClassFromWidgetDef() /var/www/crm2015/include/Dashlets/DashletGeneric.php:307, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044019 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  12. class_exists() /var/www/crm2015/include/generic/LayoutManager.php:310, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044021 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  13. spl_autoload_call() /var/www/crm2015/include/generic/LayoutManager.php:310, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044023 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  14. SugarAutoLoader::autoload() /var/www/crm2015/include/generic/LayoutManager.php:310, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.044025 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP  15. require_once() /var/www/crm2015/include/utils/autoloader.php:93, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179454 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP Fatal error:  Can't use method return value in write context in /var/www/crm2015/include/Dashlets/DashletGenericChart.php on line 133, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179473 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP Stack trace:, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179478 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   1. {main}() /var/www/crm2015/index.php:0, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179481 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   2. SugarApplication->execute() /var/www/crm2015/index.php:52, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179484 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   3. HomeController->execute() /var/www/crm2015/include/MVC/SugarApplication.php:105, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179487 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   4. HomeController->processView() /var/www/crm2015/include/MVC/Controller/SugarController.php:318, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179496 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   5. HomeViewList->process() /var/www/crm2015/include/MVC/Controller/SugarController.php:371, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179499 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   6. HomeViewList->display() /var/www/crm2015/include/MVC/View/SugarView.php:196, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179501 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   7. include() /var/www/crm2015/modules/Home/views/view.list.php:52, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true
[Fri Sep 14 19:37:31.179503 2018] [:error] [pid 1313] [client 192.168.1.1:63191] PHP   8. require_once() /var/www/crm2015/modules/Home/index.php:215, referer: http://zzz/crm2015/index.php?action=index&module=Accounts&searchFormTab=advanced_search&query=true&clear_query=true

Hope this helps
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IMAP inbox stopped working after 7.8.21 upgrade 2 months 14 hours ago #71728

  • SmallFry
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I have the same home page issue: Current PHP version: 7.1.20
The administrator has disabled public write access.

IMAP inbox stopped working after 7.8.21 upgrade 1 month 4 weeks ago #71803

  • blloyd
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I have installed the 7.8.22 patch, but the white dashboard problem persists. You must comment out the call to include/social/twitter/twitter_auth/twitteroauth/twitteroauth.php on line 45 of /var/www/crm2015/include/social/get_feed_data.php - this will then restore full access to the dashboard, including the ability to add charts and widgets.
Last Edit: 1 month 4 weeks ago by blloyd.
The administrator has disabled public write access.
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