500 Internal Error on Install

SuiteCRM Forum - English Language Installation & Upgrade Help
1

I am using HostGator and I have uploaded all the files and then CHMOD 775 -r all of them.

But I am still getting a ERROR 500 - INTERNAL SERVER ERROR

Has anyone else seen this.

I actually did a SugarCRM install then tried the upgrade to 7.0.1 and while SugarCRM was working fine. Now that I have done the upgrade the pages are all white with blue text (no css) and nothing works.

Has anyone seen anything like this? Suggestions?

https://www.dropbox.com/s/ky4nmc9dq2cfwcq/Screenshot%202013-11-15%2004.53.46.png

https://www.dropbox.com/s/km863n8rcmdfr1i/Screenshot%202013-11-15%2004.54.05.png

Thanks.

2

Hi realtycandy,

Did the upgrade perform successfully without error? Please set the recommended permissions for your SuiteCRM instance, making sure that the owner/group is set to apache(if using linux, may differ on another distribution):

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

Thanks,

Will.

3

When developing over instance (custom or watever) files, my editor (geany) changes ownership to “daniel”. In my case, (ubuntu) the apache user is www-data.

This causes that some issues about permissions become usual, having to chmod or chown frequently.

Which is the measure you would advice for this?

4

Hi Daniel,

If the editor keeps changing the user, you may be able to find out what is changing the user to “daniel” and override this to use www-data. Is the owner changed each time you modify a file using the editor? Have you tried other editors?

Thanks,

Will.

5

Thanks for the advice. This is really 2 problems. I should have put them in 2 topics.

#1. The update was without error, until it was “done” then I lost all the formatting. Here is a screenshot of me trying to create a new account

https://www.dropbox.com/s/twxzy2twsg7hvf4/Screenshot%202013-11-15%2008.54.23.png

The login has SuiteCRM now, but not centered, and missing images.

https://www.dropbox.com/s/by7pslc02y466me/Screenshot%202013-11-15%2008.56.38.png

This was a fresh SugarCRM install done just for the upgrade.

#2. The fresh install. I have all of those permissions set to 755 on the root directory and 777 on the other directories recursively. This is a linux host running apache. Like I mentioned, this server just had sugarcrm running well on it.

Sugar and Suite are in different directories. SuiteCRM is in a subdirectory in http://domain.com/test/SuiteCRM. Is that a problem?

Thanks for your help. :slight_smile:

6

Hi redjim,

Please run the following command for your SuiteCRM directory:

sudo chown -R www-data:www-data .

Does this affect your CRM instances in any way? Do you have any errors in your sugar logs?

Thanks,

Will.

7

Will,

I had tech support at my hosting look at it. They said that the problem in my case with the fresh install was that the /SuiteCRM permissions needed to be set at 644.

They did that, and I have a working install :slight_smile:

WooHoo!!!

8

Hello, I just had this problem. My install is on an Amazon EC2 server (Linux) with Aurora RDS as the database back end. Turns out my problem was the database security group in AWS was misconfugured to not receive traffic from my EC2 IP address. I reconfigured the security group for the database and that solved the problem in case anyone has the problem in this circumstance.

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