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TOPIC: notifications / alerts not working suiteCRM

notifications / alerts not working suiteCRM 4 months 1 week ago #67876

  • oAnbin
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Hi, i'm work with suiteCRM version 7.9.17 but i have problems on notification and alerts, the bell it does not activate to remember the scheduled calls among other things, i checked the log and find this error

PHP Fatal error: Cannot redeclare padNumbers() (previously declared in /home/sysgocom/public_html/tvg_crm/include/SugarFields/Fields/CronSchedule/SugarFieldCronSchedule.php:41) in /home/sysgocom/public_html/tvg_crm/include/SugarFields/Fields/CronSchedule/SugarFieldCronSchedule.php on line 41

but i don´'t now if maybei is this problem.

someone has had the same problem or could they tell me if I forgot to act something :(
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notifications / alerts not working suiteCRM 4 months 1 week ago #67893

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Do you have these changes in your code?

github.com/salesagility/SuiteCRM/pull/5443/files

they were supposed to fix it...

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notifications / alerts not working suiteCRM 4 months 1 week ago #67912

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It does not have those changes my code appears like this:

$this->ss->assign('weekday_vals',json_encode($weekdays));
$this->ss->assign('weekdays',get_select_options($weekdays,''));
$days = $this->getDays();
$this->ss->assign('days',get_select_options($days,''));
function padNumbers($x){
return str_pad($x,2,'0',STR_PAD_LEFT);
}
$minutes = array_map('padNumbers',range(0,59));
$hours = array_map('padNumbers',range(0,23));
$this->ss->assign('minutes',get_select_options($minutes,''));
$this->ss->assign('hours',get_select_options($hours,''));
Last Edit: 4 months 1 week ago by oAnbin.
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notifications / alerts not working suiteCRM 4 months 1 week ago #67923

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Can you try applying them and tell us if it fixes your problem? Meanwhile I'm trying to figure out why the fix isn't in your version 7.9.17...

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notifications / alerts not working suiteCRM 4 months 1 week ago #67942

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I made the change, but the notification bell still does not work, I have desktop notifications activated.
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notifications / alerts not working suiteCRM 4 months 6 days ago #67946

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Ok, but did the error in the logs go away?

And in Admin / Schedulers, the Reminders job, does it show "Last ran successfully" when? Is it recent? Does the time zone look correct to you?

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notifications / alerts not working suiteCRM 4 months 4 days ago #68006

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The error disappeared, the modification seems to work,

but i don´t find the option of Reminders job, can you indicate where this it.
[img size=1348X2718]drive.google.com/file/d/1L1s4SvXIByonLCfZF9NhbkakpOI4m71U/view[/img]
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notifications / alerts not working suiteCRM 4 months 4 days ago #68010

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In English it's Admin / Schedulers, as I wrote above. You'll have to figure it out in Spanish, or log in to your system in English.

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notifications / alerts not working suiteCRM 4 months 4 days ago #68020

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I found the option of Schedulers but I do not see the option of Reminders job, change of name in this version?
[img size=1366X768]drive.google.com/file/d/1klAvTItTMruVFRi...Hgb/view?usp=sharing[/img]
Last Edit: 4 months 4 days ago by oAnbin.
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notifications / alerts not working suiteCRM 4 months 4 days ago #68021

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Run Email Reminders Notifications (even for the reminders that are not via email)

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notifications / alerts not working suiteCRM 4 months 4 days ago #68025

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ok, this is the configuration

[img size=1366X730]drive.google.com/file/d/1R4T1pFKo3MNGO6_...S79/view?usp=sharing[/img]

"Last ran successfully": is never, time zone it seems right
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notifications / alerts not working suiteCRM 4 months 2 days ago #68122

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Check the other jobs. Do they all have "last ran successfully" as never, or as a long time ago? If yes, then your problem is that cron.php is probably not running.

If the only job with problems is this one, then you should look for error messages in the logs (php_errors.log and suitecrm.log)

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notifications / alerts not working suiteCRM 4 months 2 days ago #68136

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The "last ran successfully" as never in all,but I already added the cron.php to my cronjobs of my cpanel.
Also check suitecrm.log and error_log and show me this:

-suitecrm.log:
[442466][-none-][FATAL] cron.php: running as is not allowed in allowed_cron_users in config.php. Exiting.

The error does not show me the current username

-error_log

PHP Fatal error: Uncaught exception 'Exception' with message 'cron.php running with user that is not in allowed_cron_users in config.php' in /home/[user]/public_html/tvg_crm/include/utils.php:1762
Stack trace:
#0 /home/[user]/public_html/tvg_crm/cron.php(65): sugar_die('cron.php runnin...')
#1 {main}
thrown in /home/[user]/public_html/tvg_crm/include/utils.php on line 1762

but already modify the config.php file in allowed_cron_users
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notifications / alerts not working suiteCRM 4 months 1 day ago #68151

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This is quite strange, but there is another person right now (on the Spanish forums) with the exact same problem as yours... and it's also 7.9.17...

Are you on Windows or Linux? Which Linux?

Which version of PHP?

Your own server, or shared hosting?

Thanks

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