some issues with email module

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1

Hi,
A try to use email module.
I have some issues.

  1. choose the ditor tiny / mozaik / direct html have no effect.
  2. With my user account (admin), I can’t access to group mail, but with the other (admin) users I can. When I choose group mail account in email module, I see only my personnal email.

I had some errors in my suitecrm log when i click on compose email :

Tue Apr  9 18:11:38 2019 [7389][1][ERROR] ImapHandler trying to use a non valid resource stream.
Tue Apr  9 18:11:38 2019 [7389][1][ERROR] ImapHandler trying to use a non valid resource stream.
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 820bfa78-5c5b-9f3e-f53b-5ca6ebbf5ded
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 268b0106-6ea8-db28-b792-5ca70cbbba5a
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 268b0106-6ea8-db28-b792-5ca70cbbba5a
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 84e996fb-f422-58fe-5116-5ca70140cfe1
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 84e996fb-f422-58fe-5116-5ca70140cfe1
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 84e996fb-f422-58fe-5116-5ca70140cfe1
Tue Apr  9 18:11:41 2019 [7389][1][ERROR] Duplicated folder detected: 84e996fb-f422-58fe-5116-5ca70140cfe1
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() expects an outbound email id as stored option of inbound email (84e996fb-f422-58fe-5116-5ca70140cfe1) but it isn't set.
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() panic: An error occurred! (202)
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Incorrect "replay to" format found: ****@***-compagnie.fr
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() error: 205
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature html not found!
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature plain text not found!
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() expects an outbound email id as stored option of inbound email (268b0106-6ea8-db28-b792-5ca70cbbba5a) but it isn't set.
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() panic: An error occurred! (202)
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() panic: An Outbound Email Reply-to Address is not found.
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() error: 204
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature html not found!
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature plain text not found!
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() expects an outbound email id as stored option of inbound email (820bfa78-5c5b-9f3e-f53b-5ca6ebbf5ded) but it isn't set.
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() panic: An error occurred! (202)
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Incorrect "replay to" format found: c******@****-compagnie.fr
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] EmailController::action_getFromFields() error: 205
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature html not found!
Tue Apr  9 18:11:44 2019 [7389][1][ERROR] Signature plain text not found!

thanks for help.

2

What is your version of SuiteCRM?

(you should know that I was going to ask…)

3

Yes sorry.
It is the7.11.3.

4

These errors seem weird, I don’t remember seeing them before.

If you can maybe try cloning the system to a new server, and then perhaps try a more aggressive reconfiguration, deleting email accounts, then adding them back…

But I am a bit lost about how to help you :frowning:

5

Hi,
I will try with a fresh install.
Thanks