Hi,
when I want to use the “X” to close say a task in the task overview after finishing it, the X is not linked and has no function. so I must reopen the task and close it in the menus of that task. Just using the X in the overview would save me a lot of time…any idea how I can make it work??
Thx a million
Dan
Which version of SuiteCRM?
Can you reproduce on demo?
Have you tried a different browser?
Hi pgr, thank you again and sorry again: 7.10.6
dont know how to test on demo?
will try another browser, only tested so far in my default FF 61
thx!!
d
There’s another one that even allows admin access:
Keep looking for what could be different in your system. Check your browser’s developer console for javascript errors, and the server logs.
Thx pgr,
this is a bit beyond my depth, but found these:
Loading failed for the with source “https://www.crm.XXX.de/cache/jsLanguage/de_de.js?v=p1m3QvEObIuJf-jdH7y8Kg”.
[Show/hide message details.] GET
https://www.crm.XXX.de/cache/jsLanguage/Tasks/de_de.js?v=p1m3QvEObIuJf-jdH7y8Kg
[HTTP/1.1 403 Forbidden 24ms]
Loading failed for the with source “https://www.crm.XXX.de/cache/jsLanguage/Tasks/de_de.js?v=p1m3QvEObIuJf-jdH7y8Kg”.
which is something about missing user rights?
Now checking logs
Thc a million
Dan
in suitecrm_log new FATALS:
Fri Jun 15 08:16:16 2018 [1417][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Jun 15 08:16:23 2018 [1431][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl:444 - styleChecked is not set
Fri Jun 15 08:16:51 2018 [1540][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Jun 15 08:18:23 2018 [1646][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Jun 15 08:18:46 2018 [1679][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Jun 15 08:36:31 2018 [3936][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Fri Jun 15 08:37:25 2018 [4082][1][FATAL] error loading relationship project_resource
Fri Jun 15 08:37:25 2018 [4082][1][FATAL] error loading relationship am_projecttemplates_resources
Fri Jun 15 14:15:13 2018 [22214][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
find no php_errors.log
Thank you so! much
Dan
First, check if your language pack is updated for the SuiteCRM version you have.
You can try a few repairs from Admin / Repair (anything Javascript related).
HI pgr,
thank you!!
No info from diligent software yet (language pack german), but the download page says 7.10.4 — so perhaps there is the problem… could this issue also stop things like the “X” or the “sort by” functionalities from working, even though thats nothing about language??
Thx a million
Dan
Is this nginx wevb server?
There was a very similar case today, and he found an answer:
HI thx,
no, it’s apache
thx a million
Dan
Hi pgr, thx again, am waiting for my Admin to help me with this…
in the meantime I checked my suiteCRM.log again and today and yesterday this appeared, not sure its the same I arready posted here
Wed Jun 20 14:20:28 2018 [29682][1][FATAL] error loading relationship project_resource
Wed Jun 20 14:20:28 2018 [29682][1][FATAL] error loading relationship am_projecttemplates_resources
Wed Jun 20 14:20:33 2018 [29692][1][FATAL] Exception handling in /home/consetus/crm/include/MVC/Controller/SugarController.php:402
Wed Jun 20 14:20:33 2018 [29692][1][FATAL] Exception in Controller: Fehler beim Anzeigen des Datensatzes. Dieser Datensatz wurde entweder gelöscht oder Sie sind nicht berechtigt ihn zu sehen.
Wed Jun 20 14:20:33 2018 [29692][1][FATAL] backtrace:
#0 /home/consetus/crm/include/MVC/View/views/view.detail.php(101): sugar_die(‘Fehler beim Anz…’)
#1 /home/consetus/crm/modules/Contacts/views/view.detail.php(68): ViewDetail->display()
#2 /home/conXXX/crm/include/MVC/View/SugarView.php(207): ContactsViewDetail->display()
#3 /home/conXXX/crm/include/MVC/Controller/SugarController.php(432): SugarView->process()
#4 /home/conXXX/crm/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#5 /home/conXXX/crm/include/MVC/SugarApplication.php(109): SugarController->execute()
#6 /home/conXXX/crm/index.php(52): SugarApplication->execute()
#7 {main}
Wed Jun 20 15:32:24 2018 [8002][1][FATAL] error loading relationship project_resource
Wed Jun 20 15:32:24 2018 [8002][1][FATAL] error loading relationship am_projecttemplates_resources
Wed Jun 20 15:41:40 2018 [9253][1][FATAL] error loading relationship project_resource
Wed Jun 20 15:41:40 2018 [9253][1][FATAL] error loading relationship am_projecttemplates_resources
Thu Jun 21 08:33:51 2018 [973][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Thu Jun 21 08:34:30 2018 [1046][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Does this error have to do with my 2 main issues, sorting tables and the “X” from this thread?
Thx a million
Dan
I don’t know to what extent your several issues are related. Bu tit doesn’t look like your installation is very healthy. You should make you sure you have 0 (zero) FATAL errors in the logs.
It’s important that you find your web server log, try this:
find / -name php_errors.log 2>/dev/nullIf that doesn’t work, find your Apache configuration file, and check what the log name is.
Hi pgr,
as always, thanks a million!
found the log with the help of my admin:
[Fri Jun 22 09:01:49.891299 2018] [core:crit] [pid 20484] (13)Permission denied: [client 31.18.44.142:62579] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=DetailView&module=Tasks&record=70a1cc8f-31d4-90de-1da1-5b2a6e947e5c
[Fri Jun 22 09:01:49.894469 2018] [core:crit] [pid 19657] (13)Permission denied: [client 31.18.44.142:62580] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=DetailView&module=Tasks&record=70a1cc8f-31d4-90de-1da1-5b2a6e947e5c
[Fri Jun 22 09:01:50.716820 2018] [core:crit] [pid 22234] (13)Permission denied: [client 31.18.44.142:62577] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=DetailView&module=Tasks&record=70a1cc8f-31d4-90de-1da1-5b2a6e947e5c
[Fri Jun 22 09:01:51.008587 2018] [core:crit] [pid 22234] (13)Permission denied: [client 31.18.44.142:62577] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=DetailView&module=Tasks&record=70a1cc8f-31d4-90de-1da1-5b2a6e947e5c
[Fri Jun 22 09:01:56.227117 2018] [core:crit] [pid 20482] (13)Permission denied: [client 31.18.44.142:62576] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:01:56.432021 2018] [core:crit] [pid 20477] (13)Permission denied: [client 31.18.44.142:62590] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:01:56.636729 2018] [core:crit] [pid 20477] (13)Permission denied: [client 31.18.44.142:62590] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:01:56.737933 2018] [core:crit] [pid 20477] (13)Permission denied: [client 31.18.44.142:62590] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:01:58.274248 2018] [core:crit] [pid 21772] (13)Permission denied: [client 31.18.44.142:62595] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:04:28.609057 2018] [mpm_prefork:notice] [pid 32291] AH00171: Graceful restart requested, doing restart
[Fri Jun 22 09:04:28.787057 2018] [ssl:warn] [pid 32291] AH01909: proxy-subdomains-ssl-default-vhost.localhost:443:0 server certificate does NOT include an ID which matches the server name
[Fri Jun 22 09:04:28.813089 2018] [mpm_prefork:notice] [pid 32291] AH00163: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 configured -- resuming normal operations
[Fri Jun 22 09:04:28.813121 2018] [core:notice] [pid 32291] AH00094: Command line: '/usr/sbin/httpd'
[Fri Jun 22 09:09:38.287920 2018] [core:crit] [pid 23671] (13)Permission denied: [client 31.18.44.142:62752] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:09:38.289256 2018] [core:crit] [pid 22506] (13)Permission denied: [client 31.18.44.142:62753] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:09:39.396162 2018] [core:crit] [pid 23662] (13)Permission denied: [client 31.18.44.142:62754] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:09:39.498022 2018] [core:crit] [pid 23662] (13)Permission denied: [client 31.18.44.142:62754] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:10:56.512479 2018] [core:crit] [pid 23662] (13)Permission denied: [client 31.18.44.142:62774] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:10:56.517548 2018] [core:crit] [pid 23674] (13)Permission denied: [client 31.18.44.142:62775] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:10:57.221785 2018] [core:crit] [pid 23664] (13)Permission denied: [client 31.18.44.142:62770] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:10:57.444533 2018] [core:crit] [pid 23674] (13)Permission denied: [client 31.18.44.142:62775] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:21.004692 2018] [core:crit] [pid 23509] (13)Permission denied: [client 31.18.44.142:62792] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:21.005712 2018] [core:crit] [pid 24120] (13)Permission denied: [client 31.18.44.142:62789] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:21.924292 2018] [core:crit] [pid 23664] (13)Permission denied: [client 31.18.44.142:62794] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:22.120485 2018] [core:crit] [pid 23664] (13)Permission denied: [client 31.18.44.142:62794] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:30.021747 2018] [core:crit] [pid 24120] (13)Permission denied: [client 31.18.44.142:62801] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:30.022041 2018] [core:crit] [pid 24078] (13)Permission denied: [client 31.18.44.142:62797] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:13:30.415608 2018] [core:crit] [pid 24078] (13)Permission denied: [client 31.18.44.142:62797] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php
[Fri Jun 22 09:19:04.376125 2018] [core:crit] [pid 24427] (13)Permission denied: [client 31.18.44.142:62884] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:19:04.466584 2018] [core:crit] [pid 24126] (13)Permission denied: [client 31.18.44.142:62883] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:19:05.094965 2018] [core:crit] [pid 24797] (13)Permission denied: [client 31.18.44.142:62882] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:19:05.194235 2018] [core:crit] [pid 24797] (13)Permission denied: [client 31.18.44.142:62882] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxui
[Fri Jun 22 09:19:07.439777 2018] [core:crit] [pid 24183] (13)Permission denied: [client 31.18.44.142:62885] AH00529: /home/conXXX/crm/cache/jsLanguage/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/conXXX/crm/cache/jsLanguage/' is executable, referer: https://www.crm.conXXX.de/index.php?action=ajaxuiDoes that make any sense to you?
Thx!
Dan
Try admin / Rebuild htaccess
And also other Javascripts rebuilds from that screen.
Hi, wanted to update…sorry for being late
Firstly I want to thank Andreas from Diligent GmbH to personally take time to help me with this…he found some htaccess admission issues
Cleared those, and then also found that only “my user” had this issue, not a new opened account…so cvlicked every “reset” & “rebuild button” I could find in Admin, and now it all works fine
THX for the great support in this Group!