help setup email from field for group inbox

hello,

I need help to setup email from suitecrm to accounts from a shared email address like support@company.com but using the user name and surname.

I was able to do that setting the “primary” support@company.com email address in user options

problem is that also notifications goes to support@company.com , this is no good since notification should go to user@company.com

I also tried setting up support@company.com and give options to send email to users. It works but the from field is always the generic support@company.com and I prefer to present to customers with user name / surname

so I believe it should be:

-support@company.com as “reply to” email address

seems I can do that from user option page but “reply to” does not save the checkbox setting after editing

Any feedback appreciated!

thanks

ruben